Marusia Kolkotina - Резюме Администратор/аниматор в отель

TRAVEL AGENSY ARS MODERN March 2021 - August 2021 TOURAGENT Draw up contracts, commercial offers, respond to applications to tourists. Communicate with customers in online and offline format. Pick up tours and sell them. For 1.5 months She became the most successful young specialist of the department. LLC “TC”, RESTAURANT TOKYO CITY December 2021 - April 2022 WAITER Creating a cozy atmosphere in the restaurant, guest service, cleaning tables. Teamwork, mutual assistance. She has a large number of regular customers and regular bonuses. LLC “NIHAO”, RESTAURANT MOSCOW-BEIJING April 2022 - September 2022 WAITER Active work with people, guest service, ability to work in a team, work at banquets, work with wines, receiving calls, booking tables. Responsiveness friendliness. LLC “HUA-ZHEN REAL ESTATE” September 2022 - I currently work here SALES MANAGER Consultation of clients by phone (incoming calls). Consultation of clients in the office. Presentation on site. Conclusion of Contracts Provision of Services (booking of apartments). Work in the CRM system. Consultations on mortgage lending. Presentation of built and under construction residential complexes. Interaction with the Marketing Department (conducti promotions, analyzing the effectiveness of Advertising sources).

TECHNICAL COLLEGE OF MANAGEMENT AND COMMERCE 2022 FIELD OF STUDY Tourism LEVEL OF EDUCATION Lower post-secondary vocational education LOCATION Saint Petersburg

Work with people, business communication, work with customer complaints, stress resistance, hotel booking, multitasking, non-conflict, politeness, empathy, sociability, learning. punctuality, responsibility.

Английский

Open and creative, I love nature and travel. I am engaged in
photography, drawing, I love fitness and outdoor activities.
I am learning a foreign language. He had experience in
modeling, tourism, catering and real estate sales.
I love to cook deliciously and beautifully.
I understand clothes. I'm good at navigating anywhere.
Sociable, easily find a common language with people. I studied the discipline of tour guides for 1 year in college, had good academic performance.