Sandra Malihon - Резюме Head of Waiters

Head of waiters, assistant manager Mixology bar by Punin, Limassol manage and train new waitstaff; prioritize and coordinate the execution of tasks accordingly; take beverage orders from serving staff or directly from guests; present menus to guests and answer questions about menu items, making recommendations upon request; making sure that the area is properly clean; take payments; check with customers to ensure that they are enjoying their meals and take action to correct any problems; schedule staff hours and assign duties; establish standards for personnel performance and customer service; answered phones and promptly while accurately recording and confirming reservations; monitor employee activities ; maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed. Account manager robota.ua, Kyiv advise clients on the range of products and services of the company; conduct negotiations and business correspondence; resolve customer complaints and answer customers' questions regarding policies and procedures. hold meetings and presenting services; build long‑term relationships with customers and conclude a cooperation agreement; attract disloyal and new customers; train incoming employees to present the company's service and values; determine charges for services requested, collect payments and arrange for billing; implement planned indicators. Sales manager Real estate agency "Concord", Kyiv advise clients on market conditions, prices, mortgages, legal requirements, and related matters; interview clients to determine what kinds of properties they are seeking. generate lists of properties that are compatible with buyers' needs and financial resources. promote sales of properties through advertisements and participation in multiple listing services. reception and processing of applications from clients; accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting; prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases; support until the full closure of the agreement

Bachelor Borys Grinchenko Kyiv University, Kyiv Faculty: philology of English language and methods of teaching foreign literature

communication customer service problem solving project management multitasking ability to work under pressure decision making teamwork

Английский

Recruitment
Customer Service
Interviewing
People Management
Decision Making
Counselling
Sales