Опыт работы:
LLP Travel Tech - travel agency from 2021 to 2023 as a manager of customer service
Образование:
Kazakhstan Deutsch University (DKU) - Logistic bachelor
Профессиональные и другие навыки:
Full responsibility for the after-sales period:
- Full accompaniment of tourists from the beginning of the tour to returning back from the trip
- Managing transactions in CRM system
- Advising clients on all issues
- Calculation and acceptance of payment
- Assistance in the preparation of contracts and issuance of documents
- Visa support (collection of documents/certificates, filling out an application form, making an appointment at the embassy, preparing for an interview)
- Issuance of insurance policies
- Search for relevant proposals to improve customer service
- Help in solving emerging, emergency problems with customers 24/7
Дополнительно:
- also I know Russian language
- confident computer user
