Mariia Ivashenko - Резюме Customer service support

Senior Process Executive Maps Reporting Specialist with Russian and English in Apple Cognizant 05/2021 - Present, Gdansk, Poland *Reporting problems and concerns from customers, clients' employees, business owners, surveyors, and data feed updates *Providing real-time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries where the client's Maps Transit has been launched *Focusing on results-driven responsibilities and implementing solutions to drive efficiency and improve performance *Making a real impact and contributing to customer satisfaction *Working closely with teams and colleagues to ensure smooth and effective communication and problem-solving *Being passionate about professional development and the power of future data processing optimization Specialist (1st category) Municipal services - planning department 01/2015 - 04/2017, Moscow Municipal services - property, planning and business administration of Moscow *Achieved a raise *Prepared documentation related to planning permissions and property deeds *Dealt with bids and contracts, paperwork related to property transfers and sales *Analyzed the offers and prepared reports and forecasts for businesses *Prepared paperwork related to rent and lease agreements between the city and the businesses *Took part in preparing legal paperwork for the above mentioned deals *Dealt intensively with communications between the city and the businesses with regards to above mentioned matters Office assistant GazInterAvto LLC 08/2013 - 09/2014, Moscow *Industrial equipment, machinery, machine tools and components Maintained office operations and facilitated communications with the clients *Was responsible for the relevant communications to the projects in electronic and paper formats *Confirmed orders and kept clients informed of their order status *Maintained and organized office schedule

2. MSc Logistics Management The International University of Logistics and Transport in Wroclaw 09/2018 - 07/2020, Wroclaw, Poland 1. BSc Project Management Moscow Finance and Industry University Synergy 09/2009 - 07/2015, Moscow, Russia

Time Management, Teamwork, Proofreading, Multitasking, Troubleshooting, Experienced user of all Microsoft packages, Consultant+, HTML5, CSS3, JavaScript, Quick learner, Positive attitude, Professional ethics, Attention to details

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