Karina Soloveva - Резюме IT Department

February 2023 — present "ER-Telecom Holding, CJSC" Perm, www.ertelecom.ru Information technology, system integration, Internet. Analyst / Assistant Head of Direction Responsibilities: -Interim monitoring of sprint tasks, a brief status analysis to take operational measures to prevent the failure of the deadline tasks - Formation of reports for business regarding the performance indicators of the server and cloud infrastructure direction, including collection and analysis - Regular analysis and testing of personnel on job satisfaction, loyalty and other factors - Formation and adjustment of the schedule of meetings, mandatory and optional events, as well as fixing promising ideas and tasks in the SRV project - Formation of the news agenda in the Telegram chat of the server and cloud infrastructure - Formation and updating of training programs for engineers, including training on working with documentation and analytical approach in the formation of reporting - Working with the knowledge base, forming a concept for filling it out, bringing the documentation to a conceptual form, allocating part of the engineers' time and setting tasks to supplement the information in the knowledge bases - Interaction with related departments during joint projects, work planning, drafting - Interaction with external contractors during joint projects, work planning, fixing agreements and deadlines - Fixing a pool of promising areas and projects for the direction of server and cloud infrastructure - Working with SAP, TORO - Assistance to engineers in the establishment of a PPV - General control of the work of the direction regarding standard requests, sprint tasks, work with incidents, as well as work in projects of related areas November 2021 — December 2022 "Progressive information technologies" Specialist of the 2nd line of technical support/Team leader Responsibilities: - Processing, monitoring of requests from system users: identification of requests by category, impact, urgency; analysis and elimination of causes - Setup and maintenance of the analytical system (Prognoz Platform), participation in the system update - Participation in the preparation of technical documentation for making changes to the system: forming an assessment of a change request, writing a task statement for the developer, creating a test protocol for implemented changes, writing user instructions - Work in Jira, Confluence systems - Distribution of tasks in the team by workload and competencies - Monitoring compliance with SLA deadlines and the status of current tasks of line 2 employees, monitoring and analysis of requests from specialists of 2, 3 technical support lines - Prioritization of tasks of specialists requiring additional resources - Development, creation of a competence map for company employees - Supervision/mentoring of junior specialists - Providing a report to the functional customer at status and other scheduled meetings - Continuous training to improve competencies January 2021 — November 2021 Cheliabtorgtechnika, GC chtt.ru Industrial equipment, machinery Customer Service Manager Responsibilities: - Consultations on products during the sale - Processing incoming requests - Formation of commercial offers - Invoicing - Payment control - Collecting feedback after the sale - The work of CRM Bitrix 24 and Amo CRM - Reporting December 2016 — June 2017 "Smart Logistics" Perm Information technology, system integration, Internet. Service Department Manager Responsibilities: -Service of legal entities -Distance learning of clients according to the program -Consulting on technical issues (incoming flow) -Continuous training -Reporting -Working with documentation February 2015 — March 2016 "Inform-Service" Service Engineer Responsibilities: - Software support of configurations of 1 S-Enterprise: BP, BSU, ZP,ZUP, UPP and others. Maintenance and administration of 1S-Enterprise configurations, including atypical configurations. - Introduction of 1C products. - Writing, coordination and implementation of technical tasks for revision. - Cross-sales for connecting additional services and Software products. - Training of colleagues in new software products. - Ensuring the updating and preservation of information resources, implementation of measures to ensure confidentiality in the field of financial systems support. - Ensuring the smooth functioning of the financial system. - Updating of existing reports, accounting, management and operational accounting processes, product testing. - Preparation of daily reports. - Continuous corporate training.

Completed Higher education: "Higher School of Entrepreneurship and Privatization". Specialization: Organization Management

SAP 1C:Implementation and operation of ITS services CRM 1C: amoCRM Sales Certificate Bitrix 24 Jira Atlassian Confluence Prognoz Platform SQL Teamleading Agile SQL basic JQL

Английский

The competent employee who is interested in new approaches in information technology, is focused on success and achieving the tactical and strategic goals of the company. At the same time, he has a number of hobbies, such as climbing walls, dancing, writing short stories, reading various genres of literature and improving his knowledge of English.