Pavel Nakonechnyy - Резюме IT Business Analyst / Project Manager

Experience JUL 2021 – NOW Lead Business Analyst / Citibank • Led a team of 4 CRM analysts using Agile and JIRA Kanban to design and deliver Customer Marketing processes; • Translated stakeholder requirements into tangible deliverables; analyzed company’s interaction with the customers and identified improvement opportunities; • Managed over 2 large projects with teams up to 15; represented the market in cross-country projects rolling out and enhancing platforms such as Salesforce Marketing cloud, Adobe Analytics, EventHub, event-based and mobile app banking journeys. • As a Business Owner of the CRM system, I’ve actualized processes inventory, collected and maintained knowledge base, resolved several software issues. • Notable projects include CC Portfolio transfer, Installments online sales, Proactive Servicing, Pay With Points, Rewards Redemption processes and CRM improvements; SMS vendor change that saved the company 25% yearly spending on SMS; • Developed BI and reporting for CRM processes with Teradata, Impala, Hadoop, SAS, Tableau, Python; • Received outstanding 2022 End Year Performance Review marks and two Citi Gratitude awards. NOV 2019 – JUL 2021 Business Analyst / System Administrator magazine • Performed audience & content analysis with PowerBI & Excel of social networks accounts; grew the audience 11 times in half a year. • Published several print articles about Programming, Databases and Software Architecture, more than 40 articles and posts for the magazine’s website and social network accounts.

Education 2023 Bachelors in Applied Computer Science (Corporate Information Systems) / Moscow Polytechnic University Projects and papers for Databases, Software Development, Management of Software Development Projects, statistics, and Machine Learning courses. 3.75 GPA. Thesis project: “Developing a corporate e-learning system for BMW Group”. Study projects - a corporate LMS system for Mini Cooper and two websites for the university itself. Courses: Project Management course by PMI and Cal Arts UI/UX design specialization.

Key Skills • Experience in end-to-end software delivery with Agile including To-Be and As-Is analysis, requirements elicitation, and User Acceptance testing; • Experience with SQL and BI tools; BPMN, UML, Jira, Confluence, and SharePoint; • Background in Software Development. Knowledge of IT architecture, opportunities and limitations of software.

Английский

IT Business Analyst with 4 years of experience in building CRM & Customer Marketing processes seeking to use business analysis skills at your company. Looking for a Relocation. Ready for test assignments.

Languages
• English – Working proficiency;
• Russian – native speaker.

Personal traits
• Proactive, analytical and organized;
• Great communicator;
• Ambitions for growth and team management.