Анастасия Шуляк - Резюме Account/affiliate manager

Customer support representative "Open Solution" 03, 2017 - 12, 2017 online support provision (via chats, emails, phone calls);informing customers about some promotions; handling customers' issues interacting with other departments. Success manager 12, 2018 - 01, 2020 "TsTech" • Providing training to B2B customers on CRM, affiliate program, BI system. • Assistance clients with all the questions regarding their website and connected systems via chats, emails, phone calls. • Transferring clients' requests to the support team and solving all their issues while interacting with other departments. • Searching for possible options to cover clients' demands without development, explaining to customers the logic of our systems, and introducing new features to them. • Communication with third parties-providers to help clients with the integration of new systems • Interaction with business analysts to identify the logic new features should be based on. Affiliate manager/Marketing manager/Project manager 03, 2020 - 12, 2020 Kawalee 03, 2020 - 05, 2020 - affiliate manager: • daily ongoing communication and support of existing affiliates; recommendation of new campaigns for the partners; • monitoring of partner activities and performance, making sure everything is tracked correctly; • making reports on the affiliates' activity and acquisition; • negotiation of contracts and commission structures for affiliates; verification of new affiliates in the crm; • calculation of affiliates' revenue and preparing invoices; • analysis of potential partners and writing approaching emails. 06, 2020 - 09, 2020 - junior marketing manager: • assisting with managing digital projects; • tasks assignment for designers; • QA of ready materials; • search for voice-over actors, translators, proofreaders and ordering the required materials; • creation of promo emails and setting up of e-mail campaigns (Mailchimp); This resume is made with CVwizard.com. • writing texts for google banners; • translation; • updating and managing the company final deliverables sheets on a daily basis. 10, 2020 - 12, 2020 - project manager: leading company daily meetings; managing and reporting on delivery against plan and objectives; coordinating work of developers, motion designers, content specialists; follow-up with all team members and tracking project progress to make sure it stays on schedule. gathering projects' requirements and creating briefs and deliverables spreadsheets; managing and maintaining project documentation and tasks in the task manager (Asana); delivering the final project outputs; setting and execution up of e-mail campaigns. Affiliate manager C3PA 04, 2021 - 06, 2024 Boosting traffic volumes with the existing partners; Searching for new partners and developing relationships with them; Regular analysis of the quality of incoming affiliate traffic and monitoring of its sources; Searching for ways of optimization; Fraud detecting; Making payments to affiliates.

Theory and Practice of Translation from English Taras Shevchenko National University of Kyiv Uncompleted higher education.

Boosting traffic volumes with partners partners, etc. Specified details in the CV.

-

Responsible, diligent, goal-oriented, attentive to details, punctual, well-organized.