Margarita Krichko - Резюме Project manager / Client Service Manager / Account Manager

Sep, 2012 - May, 2020 “Sber Bank” (Belarus) Specialist in servicing wealthy and significant clients Responsibilities and Achievements: - Building a quality client base - Attracting new customers - After-sales support - Increasing product penetration - Fulfillment of KPI * First to sell MasterCard Black Edition card product in Mogilev region. * Constant over-fulfillment of KPI for “heavy loans” (real estate, car) by x2 times (with KPI 8, did 16+). * Constant over-fulfillment of the KPI for “card products of the premium segment” on average in x1.5 Oct, 2020 - Dec, 2021 enter-comp.by Senior manager of service center Responsibilities and Achievements: - Managing junior managers, engineers - Working with manufacturers (Samsung, LG, Asus, TPV Group) - Working with network partners (5 Element, Elektrosila, 21vek.by, A1, MTS) - Warranty reporting for manufacturers * Attracted 21vek.by, Elektrosila as a partner * Expanded the service coverage area of MTS partner from Bobruisk to Mogilev and Gomel regions + Minsk city. Feb, 2022 - Present Hegelmann Group Team Lead of the logistics group Responsibilities and Achievements: - Control over the work of dispatchers, logisticians (5 people) - Control of routes more favorable for the company - Control of cargo delivery terms to the client - Control of priority cost of gas stations along the route * Increased the average monthly kilometerage (from 10 thousand km to 12+ thousand km). PS the more a car drives, the more it earns.

Higher education (bachelor's degree)

Microsoft Office, Figma, Microsoft Teams, CRM Systems, 1C, Teamwork, Organizational Skills, Customer Service

Английский Итальянский

Dynamic professional with 12 years of experience in customer service and project management.