Sergii Strashevskyi - Резюме Customer Support

WORK EXPERIENCE

---------------------------------------------------------------------------------------------------BOSS. Gaming solutions 04.2024 - present
Helpdesk Support Specialist (Self-Employed, FOP)
Provided customer support for online casino players, addressing account issues,
payments, and game-related inquiries.
Ensured compliance with responsible gambling regulations and promoted a safe gaming
environment.
Resolved technical issues and collaborated with internal teams to enhance the gaming
experience.
Supported customers with account management and troubleshooting payment-related
concerns
--------------------------------------------------------------------------------------------------------------------------BG Solutions (Gambling) 03.2023 -02.2024
Customer Support Representative (Softswiss)
Answered inquiries and resolved customer issues, ensuring a positive experience.
Provided information on services, promotions, and account-related matters.
Verified accounts to maintain security and compliance with regulations.
Promoted responsible gambling practices to ensure a safe gaming environment.
Collected customer feedback to continuously improve service quality.
Handled payments and assisted customers with transaction issues.
Followed up with customers to ensure satisfaction and verify that all concerns were
addressed

--------------------------------------------------------------------------------------------------------------------------Customer support, Moderator | Genesis 02.2018 - 11.2022
Consulted clients on various issues, providing comprehensive assistance and solutions.
Offered detailed consultation related to site services, ensuring users could navigate the
platform effectively.
Moderated content to maintain quality and compliance with company standards.
Communicated regularly with other Customer Support Department specialists to ensure
consistent service across channels.
Represented the customer's point of view to the company, advocating for user needs.
Tracked technical issues reported by customers, ensuring they were addressed promptly.
Collected customer feedback to support improvements in services and product offerings

--------------------------------------------------------------------------------------------------------------------------Gaming Customer Support | neperapinc 05.2015 – 12.2017
(Gaming Customer support MOBA GAMES / providing gaming services)
Responsibilities:
Fraud Prevention: Monitored in-game activity, identified suspicious transactions, and
implemented account security measures.
Account: Helped players restore compromised accounts, ensuring secure
verification.
Technical Support: Resolved crashes, subscription errors, and in-game issues while
addressing payment disputes.
Collaboration: Worked with developers to fix bugs and finance teams to handle payment
disputes.
Crypto Transactions:
Processed crypto transactions (Bitcoin, Ethereum) via hot and cold wallets
Ensured compliance and monitored transactions for security
Tools & Software Expertise:
Blockchain Explorers: Blockchair.
Crypto Wallets: Binance, Trust Wallet, Exmo
Customer Support Tools: Zendesk, LiveChat, Freshdesk.
Collaboration Platforms: Slack, JIRA, Trello.
Technical Support Utilities: Chrome DevTools (debugging), SQL for database inquiries

Master of Finance and Economy University of Finance and Economy
(Master degree) 09.2008 – 07.2013
Specialization in Finance and credit.
--------------------------------------------------------------------------------------------------------------------------

Secondary\high school 09.1998 - 05.2008

Cryptocurrency, Contact Centers, Local Area Network (LAN), Human Resources (HR), Help Desk Support, Skilled Multi-tasker, Online Support, Microsoft Outlook, Data Science, Chat, VIP, iGaming, Payments, Log Analysis, Startups, Microsoft Office, Slack, Artificial Intelligence (AI), Online Moderation, Application Support, Competitive Gaming, Mobile Games, Insurance, Software Support, Analytical Skills, Customer Service, LANDesk, Remote User Support, Customer Retention, Personal Development, Customer Satisfaction (CSAT), Customer Service Management, Zendesk Customer Service Software, Tier 2 Help Desk Support, Windows, Zendesk, Moderating, Online Gaming Support, CRM Systems, Live Chat Support, Ticketing Systems, Troubleshooting, Fraud Prevention, Casino Management Software, Problem-Solving, Remote User Support, English, Technical Support, Video Games, Customer Support.

Английский

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