Alona Petrusenko - Резюме Hospitality

Netherlands Rituals Advisor •Assist customers by answering their questions about our products and recommending the best options based on their needs. •Help organize products in the store and ensure that shelves are well-stocked. •Support in the stockroom during deliveries Jordan Mindset Researcher / Consultant •Trained and managed field teams •Data collection through various methods: surveys(Survey CTO), telephone interviews, and observations. using statistical methods and software (Kobo). •Data Analytics: Analyzing operational data to identify areas for improvement and make data-driven decisions. •Collaborated with operational teams to optimize guest experiences based on data analysis Jordan The Ritz Carlton Front Desk Receptionist •I handled reservations, schedule changes, and customer inquiries via phone and in person. Managed guest check-in and check-out processes using Hospitality Software(Opera PMS) ensuring a seamless experience. •Maintained a welcoming attitude, resolving guest concerns to enhance satisfaction. •Utilized multilingual skills to assist international guests and provide personalized service Ukraine Poltava Diamond Tools International sales Manager •Build and maintain relationships with existing and potential clients(Middle East region). •Create compelling sales pitches for products and services which lead to meeting sales targets. •Perform research on the competition's services Poland DHL Supply Chain Warehouse Worker •Accurately selecting products according to the customer’s order specifications. •Perform picking, packing, and moving products using electric pallet jacks and other equipment in an efficient manner that meets customer service and OSHA standards

Vinnytsia National Pirogov Memorial Medical University

Etiquette Problem-solving Service Standards Recruitment Conflict resolution Quality of customer service Retail sales Satisfying customer requirements Customer support Communication skills Arabic Russian Ukranian

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I am multilingual (English, Ukrainian, Russian, Arabic) and have extensive experience in hospitality, sales and customer service. I am passionate about helping people, solving problems and always striving to provide the best service. A medical degree, strong communication skills, and empathy have helped me work with global aid organisations over the years. Having a work and residence permit in the Netherlands, I am interested in integrating into society and also attending Dutch classes.