Alona Petrusenko - Резюме Hospitality

Netherlands
Rituals
Advisor
•Assist customers by answering their questions about our products and recommending the best options based on their needs.
•Help organize products in the store and ensure that shelves are well-stocked.
•Support in the stockroom during deliveries


Jordan
Mindset
Researcher / Consultant
•Trained and managed field teams
•Data collection through various methods: surveys(Survey CTO), telephone interviews, and observations. using statistical methods and software (Kobo).
•Data Analytics: Analyzing operational data to identify areas for improvement and make data-driven decisions.
•Collaborated with operational teams to optimize guest experiences based on data analysis


Jordan
The Ritz Carlton
Front Desk Receptionist
•I handled reservations, schedule changes, and customer inquiries via phone and in person. Managed guest check-in and check-out processes using Hospitality Software(Opera PMS) ensuring a seamless experience.
•Maintained a welcoming attitude, resolving guest concerns to enhance satisfaction.
•Utilized multilingual skills to assist international guests and provide personalized service

Ukraine
Poltava Diamond Tools
International sales Manager
•Build and maintain relationships with existing and potential clients(Middle East region).
•Create compelling sales pitches for products and services which lead to meeting sales targets.
•Perform research on the competition's services

Poland
DHL Supply Chain
Warehouse Worker
•Accurately selecting products according to the customer’s order specifications.
•Perform picking, packing, and moving products using electric pallet jacks and other equipment in an efficient manner that meets customer service and OSHA standards

Vinnytsia National Pirogov Memorial Medical University

Etiquette
Problem-solving
Service Standards
Recruitment
Conflict resolution
Quality of customer service
Retail sales
Satisfying customer requirements
Customer support
Communication skills
Arabic
Russian
Ukranian

I am multilingual (English, Ukrainian, Russian, Arabic) and have extensive experience in hospitality, sales and customer service. I am passionate about helping people, solving problems and always striving to provide the best service. A medical degree, strong communication skills, and empathy have helped me work with global aid organisations over the years. Having a work and residence permit in the Netherlands, I am interested in integrating into society and also attending Dutch classes.