Опыт работы:
Professional Experience
Customer Support Specialist
American-based Company (Remote / On-site)
- Provided high-quality customer support to English-speaking clients via chat, email, and phone
- Resolved client inquiries and technical issues with clarity and professionalism
- Collaborated daily with international team members in English
- Maintained detailed records using CRM systems
- Negotiated and prepared contracts with client companies
- Managed B2B contract processes from negotiation to signing
- Facilitated partnership agreements with external companies
- Handled commercial contracts and ensured compliance with company policies
- Collaborated with legal and sales teams to execute service agreements
Образование:
High School
Cambridge English Certificate (B2 First – FCE)
Профессиональные и другие навыки:
- Languages: English (C1), Ukrainian (B2), Russian (Native), Arabic (Beginner)
- Communication: Cross-cultural communication, professional email writing, active listening
- Customer Service: Client support, conflict resolution, CRM software
- Soft Skills: Adaptability, time management, teamwork, attention to detail
- Bonus Skills: Basic data entry, content proofreading, social media handling
Дополнительно:
Motivated and adaptable professional with over a year of experience working in an American
company, fluent in English at a C1 level. Skilled in international communication, team
collaboration, and client service
