Alsu Mannanova - Резюме Customer Support Mananger

TVMM Sales Manager Сентябрь 2025 — Ноябрь 2025 (3 месяца) I managed client bookings for TV installation services across 10+ U.S. states, negotiated with prospective customers over the phone and handled all incoming calls and message-based communication via Zoom, coordinated daily schedules and job details between clients and technicians to ensure smooth workflow and timely service delivery, and resolved issues such as price adjustments, invoice preparation, and confirming scope of work. Sure Claims Insurance Claims Agent Апрель 2024 — Июль 2025 (1 год и 4 месяца) I managed claim strategies using Monday CRM to ensure accurate and timely settlements on behalf of homeowners, submitted documentation and photo evidence to support supplemental claims, verified scope compliance with building codes and coordinated with contractors to complete claim documentation, and negotiated line items with insurance adjusters to improve settlement outcomes for clients. BGS Group Sales Manager Октябрь 2023 — Январь 2024 (4 месяца) Conducted sales via calls to potential participants of organised events, answered incoming calls. Scheduled appointments for sales director to meet with potential clients. Explained services in detail. Contributed to team's monthly performance goals. Have been performing all duties in English language. Binance Customer Support Representative Ноябрь 2022 — Июль 2023 (9 месяцев) Delivered Customer Service via chats by prioritising emergency issues and employing solutions to solve users' problems with usage of any given service or product. Conducted KYC and AML checks, processed p2p appeals. Liaised with internal teams to resolve customer concerns. Participated in ongoing internal trainings to learn new products and learned new skills to optimise customer support delivery. Have been performing all duties in Russian and English languages. Fujitsu Technology Solutions Sp. z o.o. Service Desk Manager Апрель 2022 — Июль 2022 (4 месяца) Processed all incoming reports of technical problems from customers via phone, chat, and email. Diagnosed and solved problems while following the company's policies, and registered reports in TFS. Ensured quality communication between the customer and third-party resolvers to ensure timely and optimal solutions. Cryptocurrency Exchange Customer Support Manager Январь 2021 — Апрель 2021 (4 месяца) Provided written technical support to customers, explained how the features of the website work, addressed the issues or comments the customers were reporting, answered customers' inquiries, or passed them to the appropriate departments. Spring Auto Loan Officer Декабрь 2019 — Сентябрь 2020 (10 месяцев) Interviewed applicants to define their financial eligibility; submitted loan applications to the bank in a timely manner; consulted clients on policies and regulations. Have been performing all duties in Russian language.

BA in International and Political Studies at the University of Lodz 09/2020 – 07/2023 Łódź, Poland • GPA: 4.8 • Rector's Scholarship recipient (2 years)

Ответственность MS PowerPoint Деловая коммуникация Работа с большим объемом информации Английский язык (Upper-Intermediate) Customer Service

Английский

Multilingual Customer Support Specialist with 3+ years of experience in fintech, insurance, and IT. Skilled in resolving complex client issues, handling sensitive data (KYC/AML, home insurance claims), and communicating clearly with customers and teams. Reliable and committed to continuous learning and delivering excellent customer experiences in fast-paced environments.