Ecaterina Caramanuta - Резюме Full-time

Customer Service Representative (Call Center) – Sales & Surveys January 2024 – February 2025 Conducted outbound calls to potential customers for product sales and surveys Answered incoming calls, handled inquiries, and provided accurate information Maintained detailed records of client interactions Assisted in resolving customer complaints and finding solutions Developed strong communication, persuasion, and problem-solving skills Worked efficiently under pressure and met daily targets Photographer & Content Creator Freelance | Moldova | September 2024 Took professional photos for events, portraits, and social media content Edited photos and videos using software to create high-quality visuals Designed digital materials including posters, flyers, and social media posts Managed social media content planning and posting Developed creative storytelling and visual communication skills Sales Assistant / Consultant – Gelateria Tiraspol, Moldova | June 2023 – September 2023 Assisted customers in selecting products and provided personalized recommendations Managed cash register and processed transactions accurately Monitored inventory and restocked shelves as needed Ensured the store environment was clean, organized, and welcoming Supported team members and collaborated to achieve sales goals Learned to work in a fast-paced environment while maintaining friendly customer service Volunteer English Teacher for Children November 2024 – 2025 Prepared and delivered engaging English lessons for children of different ages Developed teaching materials and interactive activities to support learning Encouraged students to practice English in speaking, reading, and writing Built positive relationships with children and parents Enhanced organizational, planning, and communication skills

Pedagogical University Ion Creanga, Chisinau (incomplete)

Languages: Russian (native), English (B2/C1 academic), Romanian (B1) Computer: MS Office (Word, Excel, PowerPoint), Canva, basic social media management Strong communication and interpersonal skills Teamwork, organization, problem-solving Highly responsible, hardworking, and adaptable

Английский

native Russian speaker, academic English (b2+\c1)