Milana Brynza - Резюме Receptionist, Administrator, Hostess

Castello LLC, Surgut - Director, Administrator January 2022 – December 2024 Management of a company specializing in daily and long-term rental of country houses and cottages. Control of the full cycle of facility maintenance: from preparing the house for arrival to guests' departure and cleaning. Coordination of staff work - setting tasks, quality control, training. Interaction with guests: booking, check-in, conflict resolution, working with reviews. Maintaining reporting, budget control, managing the load of facilities.Organization of purchases and control over the condition of property. HOTEL LOFT , Petrozavodsk – receptionist-administrator March 2025– September 2025 Meeting, registration and accommodation of guests (Check-in / Check-out), work with Russian and foreign tourists. Advising guests in Russian and English on hotel services, rules of accommodation and local attractions. Working with booking systems (receiving applications, confirmation, making changes in bookings. Receiving payments (cash, bank cards, and terminals), working with the cash register, and closing the shift.Promptly resolving conflict situations and non-standard requests from guests.Coordinating with other hotel services to ensure a comfortable stay for guests.Maintaining official documentation, reporting, and sharing information between shifts.Booking excursions, dinners, and trips based on guest requests. Restaurant "Cypress", Petrozavodsk - Hostess September 2025 - February 2026 Meeting and greeting guests at the entrance, creating the first impression of the establishment. Working with the table reservation system (receiving calls, online requests, and distributing guests throughout the hall). Placing guests at tables based on their preferences, guest status, and the occupancy of the hall. Coordinating the work of waiters and interacting with the kitchen to ensure timely service. Managing queues during peak hours and assisting guests while waiting for a table. Interacting with VIP guests, knowing restaurant etiquette, and providing impeccable service. Resolving minor conflicts.

School education 11 grades, English language based school 2007-2021

Handling multitasks Customer service Stress resistance Ability to work with cash registers Knowledge of high service standards

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English C1, Russian C2