Опыт работы:
Hello there, my name is Vika, and I’ve spent the last 4 years
working in player support at Riot Games, helping players with
everything from technical issues to account and gameplay
questions.
Образование:
Vocational school, hotel service
Профессиональные и другие навыки:
Working with KPIs, Zendesk.
Player Support, Riot Games - - VALORANT, League of Legends, WildRift.
- Provided support in Russian and English
- Worked with internal knowledge bases to nd accurate solutions
and provide consistent support to players.
- Investigated technical, account, and gameplay-related issues,
including identifying possible root causes.
- Escalated more complex cases to relevant internal teams (QA,
engineering,) and followed up when needed.
- Supported players from dierent regions, adapting
communication style depending on the situation.
- Handled a steady volume of support tickets while maintaining
quality standards.
- Maintained high player satisfaction (CSAT) scores.
Дополнительно:
At the moment, I'm considering other opportunities in a similar field that involve the possibility of relocating to another country (as part of the company's offer).
