Anatoly Abdalov - Резюме Operations Manager/Customer Success Manager

Another World VR Corp. — Head of Customer Support / Operations Feb 2025 – Present Lead a distributed team managing franchise launches across international markets Optimized workflows and implemented task tracking systems to improve efficiency Developed standardized launch roadmaps for new regions Built internal processes and communication guidelines Coordinated cross-functional teams (marketing, design, operations) Managed contractors and vendor relationships Another World VR Corp. — Project Manager Feb 2024 – Feb 2025 Managed full-cycle franchise launch projects (location, renovation, permits, opening) Controlled timelines, budgets, and project quality Gathered and formalized business and technical requirements Built operational processes for new locations (USA/Canada markets) Improved partner performance through analytics and funnel optimization Screen Studio — Project Manager Dec 2022 – Feb 2024 Managed end-to-end project delivery from client communication to final execution Built and coordinated project teams Controlled deadlines, budgets, and deliverables Maintained project documentation and reporting Organized workflows and team meetings

Business Collage

Core Skills - Project Management - Operations Management - Customer Success Management - Business Process Optimization - Cross-functional Team Leadership - Strategic Planning & Execution - KPI & Performance Management Management & Leadership - Team Leadership (including remote & international teams) - Stakeholder Management - Decision-Making & Problem Solving - Training & Onboarding сотрудников - Conflict Resolution Business & Operations - Process Development & Implementation - Workflow Automation - Franchise Operations Management - Market Expansion Strategy - Vendor & Contractor Management - Budget & Timeline Control Communication & Client Work - Client Relationship Management (CRM) - B2B Communication - Negotiation Skills - Requirements Gathering & Documentation - Presentation & Reporting Analytics & Tools - Data Analysis & Performance Tracking - KPI Monitoring - Process Mapping - Task & Project Tracking Tools (Jira, Notion, Trello) Additional Strengths Experience in international business environments Ability to work in multicultural teams Strong adaptability in fast-growing markets

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- Fluent in English (C1) and Russian (native)
- Experience working with international markets (USA, Canada, Europe)
- Strong adaptability to multicultural environments
- Open to business travel
- Experience managing remote and distributed teams
- Fast learner with strong problem-solving skills