Anastasiia Bezlepkina - Резюме International Trade Manager/Tour Guide/English Language Teacher / Russian Language Teacher

Bank Customer Support Specialist JSC “T-Bank” | 2025 - Provided customer support in Chinese and English via chat and phone - Resolved customer inquiries using internal banking systems - Maintained high service quality in a fast-paced environment Chinese Language Instructor Private Educational Institution of Additional Professional Education “VKS-International House” | 2025 - Present - Designed and delivered online and in-person Chinese language lessons - Developed customized learning materials - Adapted teaching methods to students with different learning goals and proficiency levels Chinese and English Language Tutor Freelance | 2021 - Present - Designed and delivered online and in-person lessons - Developed customized learning materials - Adapted teaching methods to students with different learning goals and proficiency levels

Bachelor’s Degree in Teaching Chinese and English Languages: Moscow Pedagogical State University, 2018–2023 Chinese Language Program: Northeast University of Economics and Finance, 2025–2026 Beijing Language and Culture University, 2024

Customer Support Cross-Cultural Communication Multilingual Communication Problem Solving Microsoft Office Google Workspace Internal CRM Systems Time Management Adaptability

Английский

Languages:
Russian - Native
English - C1
Chinese - HSK 5

Certificates:
HSK 5