Дмитро Щербань - Резюме (iGaming) Risk, Anti-fraud manager, PSP, verificator

iGaming profile specialist
I have 3 years of experience in the financial department on the positions of "Risk manager, Anti-fraud manager, PSP department and client identification"
• I learn new things very quickly, ready for a large volume of work and treating them with full responsibility.
• Ability to work in a team and for the benefit of the company.
• I specialize well in identifying the personality of tier 1-3 countries
• There is additional motivation in work

Duties included:
• Operational verification of applications for payment of funds to clients;
• Analysis of logs, identification of non-standard patterns and inconsistencies;
• Communication with the support service regarding payment difficulties and customer issues;
• Monitoring of statistical indicators
• Work experience in the financial department
• Experience with customer support
• Experience with Excel
• Settlements with the company's clients
• Creation of requests to the payment system
• Daily work report
• Processing requests from the support service
• Identity identification of customers;
• Quality control of performed works and processes
• Time management and the ability to work with a high workload
Good command of computer/office programs, Microsoft Excel, Microsoft Teams, Helpdesk, Fundist.
I know new programs very quickly.

medium-special

• Risk analysis.
• Analytical skills.
• People management.
• Customer support.
• Investigating fraudulent activities.
• Training people
• Task management.
• Reporting.
• Team management.
• Conflict resolution.
• Team work.
• Monitoring of statistical indicators
• Work experience in the financial department

Англійська

I have a good understanding of the financial profile of the Gambling industry