Опыт работы:
Deputy director of restaurant&hotel complex
Osocor Residence, Kyiv, Ukraine
Promotion from the Administrator of the hotel complex position at
"Osocor Residence".
The main task: to release the director of the hotel and
restaurant complex from routine tasks, conflicts and
micromanagement;
Being the first point of contact between the director and
departments of a hotel complex;
Formation of business processes, regulations and standards of
the hotel complex;
Conducting tours, presenting the hotel complex to potential
customers, booking dates for holidays or events;
Communication with customers, creation of conditions for their
pleasant rest;
Conflict resolution;
Selection of suppliers, communication and control of work;
Participation in recruitment, adaptation and staff training;
Control of CRM, invoices and payments;
Assistance to the director with disturbing personal guests.
Jun 2021 - Present
Administrator of a hotel complex
Osocor Residence, Kyiv, Ukraine
Welcoming guests of the hotel complex;
Work with CRM, cash register, preparation of invoices for
payment;
Making pleasant atmosphere for rest and work of the client
complex;
Providing guests with a restaurant menu and guidance of the
hotel complex;
Resolving force majeure and conflict situations;
Control of cleaning stuff work, repairmen;
Communication with other departments of the hotel complex;
Assistance to the director of the hotel complex in procurement,
resource planning;
Assistance in training and adaptation of new hotel staff.
Feb 2021 - Jun 2021
Executive assistant to co-founder
Paradise Inn Hotel Group, Alexandria, Egypt
Ensuring the achievement of goals set by the co‑founder of the
company from the quality of staff to marketing strategy;
Maintaining a manager's calendar and scheduling meetings;
Document management and CRM work;
Meeting guests and creating a service for leisure or work of
hotel visitors;
Preparation of hotels for the season, events;
Work with the base of suppliers, online services for booking
holidays;
Control of staff work, improving the quality of services;
Образование:
Drahomanov National Pedagogical University, Kyiv, Ukraine
Psychologist, English teacher.
Sep 2006 - May 2007
Bachelor's
Ushinsky Kyiv Pedagogical College, Kyiv, Ukraine
Профессиональные и другие навыки:
CRM, Microsoft office, client services, tome management
Дополнительно:
Responsible, stress resistant , friendly, result-oriented
