Nataliia Kovanska - Резюме Receptionist

• HR – manager, Odessa 10.2015 - 08.2022 Responsibilities: - Maintaining vacancies on the Robota, Work and OLX websites - Creation of photo - ads for groups in Viber and Telegram C - Conducting interviews - Solving organizational issues - Design of information stands - Organization of the workflow - Compliance with established requirements and company rules - Implementation of planned indicators - Ensuring correct and timely documentation - Analysis and planning of team activities - Dealing with customer requests and complaints - Solving organizational issues - Training Documenting: - Hiring, dismissal, transfer of employees - Holidays and sick days - Drawing up a time sheet - Issuance of certificates of employment - Creation, maintenance of personal files of employees - Preparation, storage and issuance of work books - Maintenance of medical records - Conclusion of contracts with carriers • Head of reception and accommodation service, Premier Hotel Odesa 09.2013 - 04.2015 The hotel complex "Yunost", now the Premier Hotel Odessa is part of the Premier Hotels and Resorts chain - the first hotel chain in Ukraine. In September 2013 Hired as a receptionist in December 2013 transferred to the position of senior porter, May 1, 2014 promoted to the position of Head of the reception and accommodation service. Responsibilities: - Check-in/Check-out - Quality control of service and network standards - Consideration and resolution of complaints and suggestions from guests - Checking the hotel room stock and checking the readiness of the rooms for check-in - Issuance of applications to the technical service for repairs in the rooms, control over execution - Responsibility for the settlement of VIP delegations, groups - Acceptance of booking requests from individuals and organizations - Training of new staff - Writing and conducting training's - Organization and control of the work of the porter / administrators - Control of payment for services - Keeping personnel records - Evaluation of staff performance

• Specialist's/Master's, Personnel management and labor economics, Odessa Institute of the Interregional Academy of Personnel Management 2013 - 2016 • Bachelor's, Food technology and engineering, Odessa National Academy of Food Technologies 2005 - 2012

Courses • GoGo school - Gym trainer (2 mounth) • Rio school - Gym instructor (3 mounth)

Английский

I am positive attitude person, witch have the skills to build a team work strategy, like public performance, have high self-organization, discipline, accuracy.
Without bad habits.
Hardworking, and ready to join my next team.