Nataliia Kovanska - Резюме Receptionist

• HR – manager, Odessa
10.2015 - 08.2022

Responsibilities:
- Maintaining vacancies on the Robota, Work and OLX websites
- Creation of photo - ads for groups in Viber and Telegram C
- Conducting interviews
- Solving organizational issues
- Design of information stands
- Organization of the workflow
- Compliance with established requirements and company rules
- Implementation of planned indicators
- Ensuring correct and timely documentation
- Analysis and planning of team activities
- Dealing with customer requests and complaints
- Solving organizational issues
- Training

Documenting:
- Hiring, dismissal, transfer of employees
- Holidays and sick days
- Drawing up a time sheet
- Issuance of certificates of employment
- Creation, maintenance of personal files of employees
- Preparation, storage and issuance of work books
- Maintenance of medical records
- Conclusion of contracts with carriers

• Head of reception and accommodation service, Premier Hotel Odesa
09.2013 - 04.2015
The hotel complex "Yunost", now the Premier Hotel Odessa is part of the Premier Hotels and Resorts chain - the first hotel chain in Ukraine.
In September 2013 Hired as a receptionist in December 2013 transferred to the position of senior porter, May 1, 2014 promoted to the position of Head of the reception and accommodation service.

Responsibilities:
- Check-in/Check-out
- Quality control of service and network standards
- Consideration and resolution of complaints and suggestions from guests
- Checking the hotel room stock and checking the readiness of the rooms for check-in
- Issuance of applications to the technical service for repairs in the rooms, control over execution
- Responsibility for the settlement of VIP delegations, groups
- Acceptance of booking requests from individuals and organizations
- Training of new staff
- Writing and conducting training's
- Organization and control of the work of the porter / administrators
- Control of payment for services
- Keeping personnel records
- Evaluation of staff performance

• Specialist's/Master's, Personnel management and labor economics, Odessa Institute of the Interregional Academy of Personnel Management
2013 - 2016

• Bachelor's, Food technology and engineering, Odessa National Academy of Food Technologies
2005 - 2012

Courses
• GoGo school - Gym trainer (2 mounth)
• Rio school - Gym instructor (3 mounth)

Англійська

I am positive attitude person, witch have the skills to build a team work strategy, like public performance, have high self-organization, discipline, accuracy.
Without bad habits.
Hardworking, and ready to join my next team.