Опыт работы:
Live Support
Supporting customers via chat and emails, assisting them via Jira, helpdesk . Informing licensees regarding any issues or irregularities. Working via Service Desk. Assisting T2 engineers, investigating incidents.
Chat Moderator.
Moderating the public chat, assisting customers via chats, responding to their queries, announcing rules and procedures, redirecting them to relevant departments regarding their query.
Smart, play room
Consultant
Consultant in Play Room assisting customers regarding computers, PlayStation etc.
Game Presenter
Presenting the tables and games professionally and in accordance with company procedures and gaming regulations. Ensuring that the highest standards of efficiency and customer satisfaction are maintained.
Профессиональные и другие навыки:
Исполнительность
Time management
Multitasking
Adaptability
Английский язык
Работа в команде
MS PowerPoint
Организаторские навыки
MS Outlook
Пользователь ПК
Internet
Умение работать в команде
Дополнительно:
Interested in IT, and customer service.
