Yevgeniy Karamushka - Резюме Dispatcher

Work experience 2022-11-present Dispatcher “Home alliance” Van Nuys, Ca • booking and scheduling technical jobs • handling customer’s issues and communicating updates to technicians • partnership with call center regarding customers’ requests • responding to customer queries in a timely and accurate way via phone, email or chat • entering information and changes into the database • following with customers to ensure their issues are resolved 2010-10-2022-03 Port agent "Maritime Trading Company "Triera" " Ltd. Mariupol, Ukraine • (rendering agency service to vessels under Ukrainian and foreign flags at Mariupol Sea Port) • representation/protection of ship owners' /vessels' interests with the corresponding Port Authorities (Port Administration, Harbour Master Service, Customs, Border Guard Service, Sanitary/Veterinary/Phytosanitary Service, surveying and stevedoring companies); • communication with shipowners/charterers/port authorities through phone calls, emails; • drawing up all necessary documents for vessel's call at the port/loading/discharging operations/leaving the port; • translation of verbal/written communication between ship owners/captains/ and port authorities/shippers/stevedoring and surveying companies; • providing assistance with provision/fresh water/technical supply; • on-signing/off-signing crew members. • 2003-11-2010-10 • Port agent • "Azov-Chart Holding" Ltd. Mariupol, Ukraine • (rendering agency service to vessels under Ukrainian and foreign flags at Mariupol Sea Port) • representation/protection of ship owners' /vessels' interests with the corresponding Port Authorities (Port Administration, Harbour Master Service, Customs, Border Guard Service, Sanitary/Veterinary/Phytosanitary Service, surveying and stevedoring companies); • communication with shipowners/charterers/port authorities through phone calls, emails; • drawing up all necessary documents for vessel's call at the port/loading/discharging operations/leaving the port; • translation of verbal/written communication between ship owners/captains/ and port authorities/shippers/stevedoring and surveying companies; • providing assistance with provision/fresh water/technical supply; • on-signing/off-signing crew members. • 2003-03-2003-05 • Secretary - Translator • SHOKK Maritime Agency Mariupol, Ukraine • maintaining correspondence with the ship owners; • drawing up fleet personnel documentation and certificates. 2001-02-2002-08 English teacher Secondary school № 29, Mariupol, Ukraine

Specialist V.N. Karazin Kharkiv National University (Kharkiv, Ukraine) Foreign Languages Dept. 1994 - 1999 Major "Language and Literature" Translator-Consultant, English & French Teacher.

Language skills Russian - Native Ukrainian - Native English - C1 French - Elementary Computer skills • MS Office. • Google docs.

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Personal qualities Sociable Reliable Responsible Committed Flexible