Виталий Мельников - Резюме Менеджер

A results-driven and tech-savvy Operations Manager with over 4 years of experience leading teams and optimizing processes in the fitness and service industries. Proven expertise in full operational management, personnel development, and client relations. A passionate technologist who leverages automation and creative problem-solving to drive efficiency, reduce costs, and improve service quality. Seeking a challenging managerial role where I can apply my skills to deliver exceptional results. Core Competencies · Operational Management · Team Leadership & Training · Process Automation & Optimization · Client Relationship Management (CRM) · Budgeting & Financial Control · Procurement & Vendor Management · Agile/Scrum Methodologies · 1C Suite, MS Excel, ED Systems Professional Experience Operations Manager | DON-Sport LLC, Moscow | Jun 2025 – Present · Manage full operational oversight for multiple fitness clubs. · Reduced staff turnover by 20% through the development of improved onboarding programs. · Maintained high client service standards and resolved conflict situations. Reception Manager & Corporate Specialist | Encore Fitness, Moscow-City | Mar 2023 – Jun 2025 · Automation: Masterminded key automation projects: implemented a barcode inventory system (30% faster), reprogrammed 500+ electronic locks, and optimized rental software. · Management: Led a team of 5 administrators, managed financial flows for B2B/B2C clients in 1C, and executed Club Manager duties. · Innovation: Introduced Agile/Scrum practices to the fitness division as a scrum master. · Achievements: Consistently exceeded sales targets; recognized by holding as a leader of initiatives. Education · Master's in Project Management | Moscow Institute of Technology and Management (Expected 2026) · Bachelor's in Journalism | M.A. Litovchin Institute of Television and Radio Broadcasting, Moscow (2020)

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Languages: Russian (Native), English (B2 Upper-Intermediate) · Certifications: Foundations of People Management (Encore Academy), Introduction to JavaScript (Sololearn), Remote Team Management (OUT.agency).

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Vitalii Melnikov Location: Moscow, Russia | 📞 +7 (915) 108-04-47 | ✉️ ...47@ya.ru