Досвід роботи:
A results-driven and tech-savvy Operations Manager with over 4 years of experience leading teams and optimizing processes in the fitness and service industries. Proven expertise in full operational management, personnel development, and client relations. A passionate technologist who leverages automation and creative problem-solving to drive efficiency, reduce costs, and improve service quality. Seeking a challenging managerial role where I can apply my skills to deliver exceptional results.
Core Competencies
· Operational Management
· Team Leadership & Training
· Process Automation & Optimization
· Client Relationship Management (CRM)
· Budgeting & Financial Control
· Procurement & Vendor Management
· Agile/Scrum Methodologies
· 1C Suite, MS Excel, ED Systems
Professional Experience
Operations Manager | DON-Sport LLC, Moscow | Jun 2025 – Present
· Manage full operational oversight for multiple fitness clubs.
· Reduced staff turnover by 20% through the development of improved onboarding programs.
· Maintained high client service standards and resolved conflict situations.
Reception Manager & Corporate Specialist | Encore Fitness, Moscow-City | Mar 2023 – Jun 2025
· Automation: Masterminded key automation projects: implemented a barcode inventory system (30% faster), reprogrammed 500+ electronic locks, and optimized rental software.
· Management: Led a team of 5 administrators, managed financial flows for B2B/B2C clients in 1C, and executed Club Manager duties.
· Innovation: Introduced Agile/Scrum practices to the fitness division as a scrum master.
· Achievements: Consistently exceeded sales targets; recognized by holding as a leader of initiatives.
Education
· Master's in Project Management | Moscow Institute of Technology and Management (Expected 2026)
· Bachelor's in Journalism | M.A. Litovchin Institute of Television and Radio Broadcasting, Moscow (2020)
Професійні та інші навички:
Languages: Russian (Native), English (B2 Upper-Intermediate)
· Certifications: Foundations of People Management (Encore Academy), Introduction to JavaScript (Sololearn), Remote Team Management (OUT.agency).
Додатково:
Vitalii Melnikov Location: Moscow, Russia | 📞 +7 (915) 108-04-47 | ✉️ ...47@ya.ru
