Viola Maier - Резюме Front Desk Agent

Clients Experience Manager
Kindergarten and Educational centre «Golden Owl», Saint Petersburg, Russia | 2022 – Present
• Developed and implemented guest experience strategies to enhance satisfaction and loyalty • Made up a schedule of employees
• Planned and manage activities and budgets
• Recorded student attendance and academic performance
• Prepared reports for the board of management • Recorded and consulted clients
• Liaised with parents regarding organizational matters and student progress 
Front desk agent Kindergarten and Educational centre «Golden Owl», Saint Petersburg, Russia | 2022 • Welcomed guests with a warm and friendly attitude • Provided accurate information about the kids centre • Recorded and consulted clients • Recorded student attendance • Efficiently processed guest payments, maintaining accurate records and ensuring financial accuracy • Maintained the cleanliness and organization of the front desk area

Bachelor’s Degree (Hons) in Speech and Language Therapy

Computer Skills: Microsoft Office Suite
• Strong organizational and time-management abilities
• Excellent communication and interpersonal skills
• Resolve guest complaints and inquiries in a professional and timely manner
• Teamwork and flexibility • Customer Service • Cash Handling • Front Desk Operations
• Ability to build positive and meaningful relationships

Английский

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