Досвід роботи:
Clients Experience Manager
Kindergarten and Educational centre «Golden Owl», Saint Petersburg, Russia | 2022 – Present
• Developed and implemented guest experience strategies to enhance satisfaction and loyalty
• Made up a schedule of employees
• Planned and manage activities and budgets
• Recorded student attendance and academic performance
• Prepared reports for the board of management
• Recorded and consulted clients
• Liaised with parents regarding organizational matters and student progress
Front desk agent
Kindergarten and Educational centre «Golden Owl», Saint Petersburg, Russia | 2022
• Welcomed guests with a warm and friendly attitude
• Provided accurate information about the kids centre
• Recorded and consulted clients
• Recorded student attendance
• Efficiently processed guest payments, maintaining accurate records and ensuring financial accuracy
• Maintained the cleanliness and organization of the front desk area
Освіта:
Bachelor’s Degree (Hons) in Speech and Language Therapy
Професійні та інші навички:
Computer Skills: Microsoft Office Suite
• Strong organizational and time-management abilities
• Excellent communication and interpersonal skills
• Resolve guest complaints and inquiries in a professional and timely manner
• Teamwork and flexibility
• Customer Service
• Cash Handling
• Front Desk Operations
• Ability to build positive and meaningful relationships
