Account Manager, Customer Service Manager
Менеджеры
Опыт работы:
Transport Manager, LLC Boxline UCL Ukraine – International Logistics Company.
March 2025 – Present
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Established the international transport department together with my team.
Built and maintained a client base, ensuring a continuous flow of orders.
Responsible for client communication, contractor selection, and full-cycle order
management.
Transport Manager, DB Schenker – International Logistics Company.
April 2020 – February 2025
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Promoted to Transport Manager, managing key client portfolios.
Gained authority to independently select contractors and plan order execution.
Continued working with international clients until company acquisition by DSV A/S,
after which I transitioned with part of the team to Boxline UCL.
Customer Service Specialist. DB Schenker – International Logistics Company.
March 2019 – March 2020
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Worked with key clients, including international accounts.
Improved service quality and communication, increasing order volumes.
Sales Manager, Nova Linia - Retail Chain & Online Store.
September 2018 – March 2019
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Processed incoming orders and achieved monthly sales targets.
Offered promotion to Senior Sales Manager but chose to change employer due to
office relocation and other factors.
Sales Manager, Vartis LLC – Online Store (Construction Materials & Metal Products)
March 2017 – March 2018
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Sole manager during the launch of the online store.
Built a client base and ensured a steady flow of orders.
Contributed to consistent monthly financial success of the store.
Образование:
2012 – 2016 Kyiv National University of Trade and Economics
Master’s Degree in Accounting and Auditing. Specialization: Private Sector Auditing
English Language Courses
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Green Forest (2017)
Alphabet School (2023 – Present, Advanced Level)
Профессиональные и другие навыки:
Microsoft 365 (Word, Excel, PowerPoint)
CRM systems (Binotel, BPM Online)
1C: Enterprise 8.3
Fluent communication in English (Upper-Intermediate)
Strong emotional intelligence, tactful and professional client communication
Experience working with international clients
Владение языками:
Английский
Дополнительно:
Prefer remote or hybrid work formats
