Account Manager, Customer Service Manager
Менеджери
Досвід роботи:
Transport Manager, LLC Boxline UCL Ukraine – International Logistics Company.
March 2025 – Present
•
•
•
Established the international transport department together with my team.
Built and maintained a client base, ensuring a continuous flow of orders.
Responsible for client communication, contractor selection, and full-cycle order
management.
Transport Manager, DB Schenker – International Logistics Company.
April 2020 – February 2025
•
•
•
Promoted to Transport Manager, managing key client portfolios.
Gained authority to independently select contractors and plan order execution.
Continued working with international clients until company acquisition by DSV A/S,
after which I transitioned with part of the team to Boxline UCL.
Customer Service Specialist. DB Schenker – International Logistics Company.
March 2019 – March 2020
•
•
Worked with key clients, including international accounts.
Improved service quality and communication, increasing order volumes.
Sales Manager, Nova Linia - Retail Chain & Online Store.
September 2018 – March 2019
•
•
Processed incoming orders and achieved monthly sales targets.
Offered promotion to Senior Sales Manager but chose to change employer due to
office relocation and other factors.
Sales Manager, Vartis LLC – Online Store (Construction Materials & Metal Products)
March 2017 – March 2018
•
•
•
Sole manager during the launch of the online store.
Built a client base and ensured a steady flow of orders.
Contributed to consistent monthly financial success of the store.
Освіта:
2012 – 2016 Kyiv National University of Trade and Economics
Master’s Degree in Accounting and Auditing. Specialization: Private Sector Auditing
English Language Courses
•
•
Green Forest (2017)
Alphabet School (2023 – Present, Advanced Level)
Професійні та інші навички:
Microsoft 365 (Word, Excel, PowerPoint)
CRM systems (Binotel, BPM Online)
1C: Enterprise 8.3
Fluent communication in English (Upper-Intermediate)
Strong emotional intelligence, tactful and professional client communication
Experience working with international clients
Володіння мовами:
Английский
Додатково:
Prefer remote or hybrid work formats
