Іванна Гасюк - Резюме call center operator, support manager, customer service manager, sales manager

Experience: 04.01.2021 – 29.10.2021 Svityaz LLC Functional responsibilities: • customer service (sales) manager. 12.08.2019 – 05.29.2020 PE "PMC" or "Outsourcing Sales Department" Functional responsibilities: • assistance in recruitment; • execution of instructions of the company's director; • customer service (sales) manager. 02.07.2018 -27.02.2019 LLC "Avtopomich". Information Collection Manager. Functional responsibilities: • Finding new clients and informing them about the possibility of receiving assistance. • Ability to reassure, listen and hear customers.

01.09.2007 - 25.05.2012 National Forestry University of Ukraine, Faculty of Environmental Ecology, specialty: ecologist

Key information:  Skills of successful negotiations.  Effective cold, warm calls.  Experience in expanding the customer base  Experience in recruiting for different categories.  Maintaining internal reporting. . Languages: Ukrainian - fluent; Russian - good; English - intermediate; Polish - basic.

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Personal and professional competencies:

 purposefulness;
 result orientation;
 high communication skills;
 decency, honesty;
 ability to work in multitasking mode.