NATALYA_30.09 UDALTSOVA - Резюме guide/bartender

Transfer guide | «Tez tour», Antalya, Turkey 06/2018-08/2018 FUNCTIONAL RESPONSIBILITIES: • accompanying tourists on excursions and along the route airport-hotel-airport • providing information about the country, culture, climate • control of guests' check-in at the hotel • informing about the time and place of the meeting with hotel guides Bartender | Tossa Park, Tossa de Mar, Costa Brava, Spain 06/2019-09/2019 FUNCTIONAL RESPONSIBILITIES: • serving bar guests at the hotel • preparation of drinks, food for guests • maintaining cleanliness in the institution Administrator | Heliopark, Anapa, Krasnodar Territory, Russia 06/2020-08/2020 FUNCTIONAL RESPONSIBILITIES: • organization of reception and accommodation of hotel guests • receiving calls • booking hotel rooms • providing necessary information to guests • resolution of conflict situations Supervisor | «Double tree by Hilton», Moscow, Russia 11/2020-09/2021 FUNCTIONAL RESPONSIBILITIES: • organization of maids' work • checking the quality of the work of maids • resolution of conflict situations • supervision of cleanliness in the hotel • work on PC Bartender | Hotel HL Rondo, Maspalomas, Spain 10/2021-02/2022 FUNCTIONAL RESPONSIBILITIES: • serving bar guests at the hotel • preparation of drinks, food for guests • maintaining cleanliness in the institution • introduction of cash desk Client Department Manager| "Single Visa Application Center Moscow", Moscow, Russia 05/2022-present FUNCTIONAL RESPONSIBILITIES: • advising people •transactions • work in CRM Bitrix-24 • introduction of cash desk

Tourism |High School of Tourism and Hospitality, RGUTIS, Moscow September/2017 – July/2021 BACHELOR

*Basic PC knowledge • Working with presentations • Proficiency in Spanish (B1) • Organizational skills

-

•Relationship status: Single
• Children: no
• Passport: available
• Willingness to travel: yes
• Supporter of the New People party
• Activist of the Volunteer Company, Dobro organization