Светлана Чумак - Резюме Project Manager

EXPERIENCE Lumi-Dent dental clinic
2020-2022
HEAD OF THE CUSTOMER SERVICE DEPARTMENT
Determination of priorities, evaluation, creation and distribution of tasks.
Analysis of future risks.
Holding daily meetings with the team.
Negotiation.
Selection of specialists for the team. Communication with patients in case of negative situations and their resolution.
Organization of team work.
Preparation and evaluation of the weekly report on the efficiency of employees.
Personnel training.
2019-2020
ENGLISH PRIME
ENGLISH TEACHER
Conducting English lessons for adults.
Drawing up a lesson plan according to the curriculum and level.
Preparation of educational materials (tests, video and audio materials).
Conducting online lessons via Zoom.

EDUCATION
2016-2020
National Aviation University Faculty of Aeronautics, Electronics and Telecommunications (FAET)
2016-2020
National Aviation University, Faculty of Transport, Management and Logistics

HARD SKILLS
Foreign languages English B2/C1 Spanish A2
Russian fluently Fluent in Ukrainian Software
MS Office ScudCRM IP-telephony Bitrix24
1С
Figma
Adobe Photoshop
Google Docs
MATLAB
MathCad
Knowledge in С++
Knowledge in Microsoft Project


SOFT SKILLS
Clear expression of thoughts Time management Responsibility
Team work
The ability to listen Critical thinking Adaptability
Stress resistance Creativity Farsightedness. Persuasiveness.MS OfficeFigmaAdobe Photoshop

CERTIFICATES, COURSES AND TRAININGS
Seminar "The way of diplomacy in business negotiations"
Training "Creation of a business project and successful implementation"
Training "Technology of learning" according to the method of L. Ron Hubbard
Course "Web Designer: Explosive Start"
IELTS (2017) Academic Module 7.0
DELE (Spanish 2016) A2
"Project Management 2.0" course