Досвід роботи:
February 2022 —
till now
8 months
VFS GLOBAL
VIP customer service specialist
1. Consultation of clients, acceptance and verification of documents for applying for a visa
2. Processing of visa documents
3. Reception of biometric data
4. Issuance of finished documents to clients
5. Sale of additional services of the Visa Application Center
6. Work with clients (reception and verification of documents for a visa).
7. Document processing (data entry into the Shengen program).
8. Registration of contracts with clients.
9. Advising clients on the issues of processing documents for a visa (call-center)
10. Insurance of clients (in the Rosgosstrakh program) Issuance of ready-made passports.
May 2020 —
February 2022
1 year 10 months
LLC NOVATRADE TELE2
Shop Assistant
1. Advise the buyer in detail about the various models of gadgets, explain
difference in functions, value propositions;
2. Bring to the attention of the client the essence of the various tariffs;
conduct a dialogue in such a way that the consumer chooses one of the phones,
smartphones, tablets;
3. Write out a check and transfer the amount through the cash register;
4. At the request of the client, insert a card and demonstrate the operation of the device;
tell how and when to charge the phone;
fill out the warranty card, mark the store;
5. Conclude a contract for subscription services;
issue a full package of documents, and put all accessories and packaging in a bag with a branded
logo;
keep records of funds, prepare for transfer for collection;
6. Compile internal reports;
accept goods;
Resume updated 30 September 2022 at 20:41
7. Decorate shop windows according to all the rules of merchandising, etc.
8. Issue banking products (installment cards, goods on credit and in installments);
9. Make money transfers, apply for patents, pay loans, etc.
10. Opening and closing of the salon.
October 2017 —
March 2020
2 years 6 months
Yam Hotel
Receptionist
booking rooms;
meeting visitors;
registration, placement and discharge of clients;
mutual settlements of the parties;
preparation of reporting documentation;
consultation in person and by phone about the services of the hotel and the possibility
use them;
customer service quality control;
control over clients in the field of their compliance with the rules of living in rooms;
coordination of personnel activities;
resolution of conflict situations.
January 2016 —
August 2017
1 year 8 months
LLC Victoria Baltiya
Sales floor manager
• Management of salespeople, packers, merchandisers-receivers, cleaners.
Training and training of new employees; • Work with regulatory authorities; •
Control of timely replenishment of goods on the trading floor and organization of pre-sales
product preparation; • Resolution of conflict situations with buyers; • Work control
supplier representatives.
January 2015 —
December 2015
1 year
Hypermarket O'Key
Seller-cashier in the hypermarket O'Key
Customer service, work at the cash desk, reporting and accounting, cash collection, opening and
closing
shifts
July 2011 — July
2014
3 years 1 month
TALCO
Planning Economist
Drawing up business plans
Costing
Drawing up reports and estimates for one ton of aluminum
Образование:
2018 Lipetsk Medical College
FACULTY OF PHARMACY, PHARMACIST
2011 TAJIK NATIONAL UNIVERSITY
FINANCE AND CREDIT, ECONOMIST
Професійні та інші навички:
MS Outlook MS PowerPoint Internet GRAMMATICALLY CORRECT SPEECH
Driving license category B Training Telephone conversations
Sales Management office work Working with a large amount of information
1C: Enterprise 8 Work with office equipment Recruitment Active sales
Teamwork skills Document Flow Email
Search for information on the Internet Literacy Documentary support
Result orientation Personnel management Business Correspondence
PC user Teamwork Business conversation
Додатково:
“Ability to work in a rapidly changing environment, the ability to achieve positive results in any
circumstances.
Strong communication skills, ability to negotiate, ability to negotiate at any level, experience of
working in a multinational team, public speaking skills.
Analytical skills, the ability to quickly process information from various sources, the ability to see
bottlenecks in business processes.
Leadership qualities, the ability to motivate a team to achieve results.