Madina Narzillaeva - Резюме In hotels

Food and Beverage Supervisor, 09/2021 to 10/2022 Park Inn by Radisson Ekaterinburg – Ekaterinburg • Worked proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries • Supervised the food & beverage team fostering a culture of growth, development and performance within the department • Accountable for ensuring that costs and inventory are controlled, that productivity and performance levels are attained • Ensured adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required • Planned operations to effectively cover needs while controlling costs and maximizing service. • Worked with customers to understand needs and provide excellent service. • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. • Created new recipes, outlined steps and training staff on correct preparation. • Controlled food costs and managed inventory. • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments. • Maintained sound financial footing by overseeing department profit, loss and budgeting. • Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies. Food and Beverage Supervisor, 07/2022 to 10/2022 Radisson Collection Paradise Resort & SPA – Sochi • Supported the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels • Collaborated with their immediate report, ensuring that costs and inventory are controlled, that productivity and performance levels are attained • Built and maintained effective working relationships whilst promoting the company culture and values • Ensured adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required Cook Supervisor, 09/2020 to 09/2021 Park Inn by Radisson Ekaterinburg – Ekaterinburg • Produced innovative menu offerings to promote company awareness and customer satisfaction. • Planned and directed high-volume food preparation in fast-paced environment. • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers. • Cultivated positive relationships with vendors to source best ingredients at best prices. • Modernized work processes to reduce guest wait times and boost daily output. • Trained kitchen staff to perform various preparation tasks under pressure. • Established and updated staff schedules and assignments to optimize coverage of peak times. • Collaborated with vendors and suppliers to obtain quality recipe ingredients while adhering to company budgets. • Plated every dish with attractive flair to meet strict restaurant standards and maintain stellar business reputation. • Obtained fresh, local ingredients to improve dish flavors and limit grocery costs. • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments. • Controlled food costs and managed inventory. • Monitored food preparation, production and plating for quality control. Server, 05/2019 to 09/2019 Rolling Hills Country Club, the USA – Wilton, CT • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business. • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales. • Increased sales significantly by upselling higher-end products to customers. • Kept register accurate through correct billing, payment processing and cash management practices. • Worked with POS system to place orders, manage bills and handle complimentary items. • Supervised restocking of salad bar and buffet for lunch and dinner service. • Used slow periods to restock supplies, ice, trays and delivery bags. • Explained menu items and suggested appropriate options for food allergy concerns. • Bussed and reset tables to keep dining room and work areas clean. • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. • Moved and set up seating, prepared extra silverware and notified kitchen prior to arrival of large groups. • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers. • Collected orders and relayed them to bartenders quickly and accurately. Hotel Front Office Receptionist, 08/2017 to 04/2019 Park Inn by Radisson Ekaterinburg – Ekaterinburg • Collected room deposits, fees and payments. • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests. • Welcomed each new arrival pleasantly and confirmed reservations and identification. • Collaborated with team members to handle guest requirements from check-in through check-out. • Resolved service-related problems and documented actions in system. • Oversaw fast-paced front desk operations and guests' needs at busy facility. • Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours. • Confirmed important personal and payment information for compliance with security and payment card industry standards. • Checked lobby and common areas near front desk for cleanliness multiple times per shift. • Informed guests of hotel security features and offered details regarding fire and emergency procedures. • Stored guest valuables in safe and individual boxes for security. • Introduced customers to hotel amenities with pleasant and helpful demeanor. • Contacted housekeeping staff and maintenance department to resolve issues with guest rooms. • Promoted hotel brand's loyalty program via social media, email and direct mail. • Reported facility and room maintenance problems to appropriate personnel for immediate remediation. • Kept accounts in balance and ran daily reports to verify totals. • Maintained files and records by implementing effective filing systems that boosted efficiency and organization. • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate. • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Specialist: Economic Security, 06/2022 Ural Federal University - Russia, Ekaterinburg

Portion control Menu development Staff supervision Inventory management

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Supervised team of 20 staff members.
Resolved product issue through consumer testing.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Collaborated with team of 5 in the development of New Bar Menu with local product.
Documented and resolved High Cost of Breakfast which led to higher revenue.