Temirlan Saduev - Резюме All

10/01/2020 – 02/2021 Astana , Kazakhstan ·Maintaining employee and department directories and communicating this information to guests, both Russian and English speaking ·Welcoming guests both in person and on the phone, answering or referring inquiries, and making reservations ·Maintaining reception area, registration, and handling cash and taking payments via cash and card ·Following company security regulations through logbook monitoring and issuing visitor badges ·Creating daily reports for internal hotel use Front desk receptionist Hilton Astana (4*), Kazakhstan 1 / 2 01/03/2021 – 03/12/2021 Astana , Kazakhstan ·Responsible for assisting the team with smooth operation of the department ·Directly dealing with guest queries ·Handling cash and taking payments via cash and card ·Working as part of a team and maintaining positive guest and colleague interactions ·Managing reservation calls and making reservations 04/12/2021 – CURRENT Astana , Kazakhstan Personnel management Maintenance of work schedules Communication with people Front desk Administration Neos Hotel Deputy director Neos Fitness premium (Technogym)

Bachelor of Tourism and Restaurant and hotel business ,Turan-Astana University 2019-2023 Modules included: Organization of Restaurant and Hotel business, Tourism management, Tourism Marketing basics, Basics of Hospitality and Hosting

Language Skills ·Native Russian and Kazakh speaker ·Fluent in English and , both written and oral Communication ·Skilled in written and oral communication in Russian, Kazakh, and English ·Professional communication between colleagues, superiors, and clients ·Adept at maintaining professional communication and relationship with guests and clients Hospitality and Guest Service ·Big experience in guest service and hospitality industry in, Kazakhstan, ·Highly understanding and adaptable to other cultures ·Award nominations for providing extra level of personal care to guests ·Frequently mentioned in guest feedback for delivering high levels of service Computer Skills ·Proficient in use of Microsoft Office software such as Word, PowerPoint, Excel ·Knowledge of 1C Enterprise and Accounting 8.2 ·Adept at using property management systems such as Opera PMS Full Service and Protel ·1c expensive

Английский

INTERESTS
Boxing and Kickboxing
I have been practicing boxing, kickboxing, and other martial arts for 8 years.
I use these sports as a way to keep fit and I have found over the years it has helped me to develop my character and a sense of discipline, which I also
apply to my working environment.
I study books on working with people, I love psychology and also study
philosophy