Daniil Drobiazgo - Резюме Junior Project Manager

PROTEI June 2019 - Dec’ 2022 International telecommunication systems vendor St. Petersburg, Russia IT Project Manager ● Managed customer support processes, budgeting, and planning resulting in resolving 1000+ customer issues in a timely manner, resulting in a 95% CSAT. ● Successfully managed a cross-functional team of 12+ members to deliver and complete the Smart City system integration platform development project within the tight deadline of 2 months, resulting in a successful contract closure. ● Supervised the internal project operations, financial planning, and scheduling, culminating in the successful delivery of more than 20 telecommunication projects within the designated time frame. ● Cultivated and maintained strong relationships with key accounts to increase customer loyalty and drive revenue growth by 20%. ● Provided technical customer support for 5 end-to-end projects simultaneously, resulting in a +25% of annual revenue. ● Developed and maintained relationships with subcontractors resulting in a streamlined support process. REC ICT April 2017 - June 2019 Telecommunication laboratory complex St. Petersburg, Russia Technical Support Specialist ● Designed and executed a successful project to expand the multi-server environment, resulting in a fourfold increase in performance. ● Built and launched a multi-server environment for machine learning projects. ● Assisted with the installation, maintenance, and troubleshooting of computer systems and peripherals. ● Provided technical support by administering test networks resulting in 4 successful graduate theses.

SPb SUT Master’s Degree in Information Technology (2020 - 2022) SPb SUT Bachelor Degree in Information Technology (2016 - 2020)

TCP/IP, SQL, APIs, CRM, SaaS, Project Management, Technical Problem Solving, Time Management, Negotiation, Business Acumen, Cross-functional Team Management, Project Planning, Agile / Waterfall Frameworks.

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I am a Project Manager with a focus on the IT industry and 4 years of experience in managing IT projects. I have been successful in bringing in $250K+ in annual revenue and have closed 5+ contracts annually. My expertise lies in coordinating all stages of project implementation and leading cross-functional technical teams of 10+ people. I have also built collaborative teams and transparent management processes. My skills include Coordinating, Management, Leadership, Technical Support, Information Technology, Operations, Planning, Agile Software Development, Machine Learning, Budgeting, Integration, Operations Management, and Project Implementation.