Vasilisa Yakovleva - Резюме Sales-assistant, Deputy Store Manager, Hostes, Receptionist

I worked at 12 as a sales assistant from August 2022 to April 2023 in Moscow in a store located in the Mega Teply Stan shopping center. I am very familiar with 12Storeez, its values and goals. Also I know the internal features of the brand, such as: the basics of merchandising and checklist design, absolutely all of the items on the mystery shopper questionnaire. I have excellent skills in "complex". Due to my work in your company I have got skills in 1с program, processing orders in CRM and I understand Slack, Mercaux and MD audit. I understand all metrics such as: KPI, UPT, ATV, AUP, CR and OMNI. I consider myself qualified for this position as I possess a B2 level of English (I have an EF Set Common European Framework test certificate). Working at 12Storeez I have proven to be a responsible and communicative salesperson, who can connect with customers and find an individual approach. I understand customers' needs, I can quickly orient myself and pick up a complete image according to their wishes. I regularly trace new products and I know everything about them, which allows me to offer them to my clients. In parallel to my work as a salesperson I have solved: conflict situations arising with customers, technical problems related to the cash register, as well as keeping records of the safe. I was always ready to help my colleagues with the cash register, customers, and to adapt to trainees in the store.

High School Diploma

Teamwork, MC office, 1C, CRM, Pages, Keynote, Slack, Problem solving, conflict resolution communication skills, reporting and documentation, management, time management, sales skills, Multitasking

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Personal qualities: communication skills, ability to work in a team, responsibility, stress resistance, friendliness, politeness and quick learnability.