Денис Туровский - Резюме Customer Support, English Teacher, Translator/Interpreter, Guide

English & German Teacher, Copywriter, Actor
Aug 2019 – now
English Prime, Kyiv (Education)
Responsibilities as a Teacher: teaching students English and German according to the standard school's program; introducing the school to potential students by giving introductory classes;
Responsibilities as a Copywriter: writing articles for the school's blog (topics: grammar, vocabulary, lifehacks), writing promotional texts;
Responsibilities as an Actor: acting in the school's videos for social media.

Customer Support Agent, VIP-Manager
May 2018 – Mar 2019
Arax Development, Kyiv (IT)
Responsibilities as a CSA: helping customers through the website, managing trouble with the website, managing conflicts;
Responsibilities as a VIP-Manager: contacting the company's most valuable customers and retaining them by offering special services.

German Desk Sales Agent
Mar 2018 – May 2018
Ashford Investements (Financial Services)
Responsibilities: calling through a list of potential customers and selling the company's services.

Warehouse Worker
Jul 2017 – Sep 2017
-, Tallin, Estonia (Food Industry)
Responsibilities: preparing food at a food warehouse.

Courier
June 2014 – Aug 2014
DEC School (Education)
Responsibilities: delivering visas/documents, applying for visas for customers.

Kyiv National Lingustic University
Bachelor of German Translation and Interpreting
Sep 2015 – Jun 2019

 Customer service – 4/5
It’s easy for me to stay polite and friendly with a customer and I don’t neglect the customer’s needs.
 Computer skills – 3/5
I quickly get used to new software and have to trouble using computer for everyday needs. Ready to learn.
 Conflict Managing – 4/5
I’ve mostly worked with people throughout my working history. There were a lot of aggressive/discontent customers we eventually found common ground with and restored the good relationship.
 Teaching – 4/5
I love sharing my experience with others and I enjoy seeing my students reach success in what I teach them. I believe learning is impossible when theory takes more time than practice.

 Russian – native;
 Ukrainian – native;
 English – advanced;
 Deutsch – intermediate;
 Spanish – pre-intermediate (actively learning).

Love my freedom and appreciate mutual respect. Consider myself hardworking: I’m ready and I’m willing to work a lot if I love my job. if I have work, it has to be done ASAP. Friendly and easy-going with colleagues.

A good job for me is: relative autonomy, no intrusive control (I can work independently and if I have any questions, I ask them); good pre-work training; no strict dress code.

I made a job of my hobby – learning languages. I spend a lot of time learning Spanish these days. I've been learning it since April 2021 and I keep on actively. I'm in love with the language and I hope to speak it fluently and use it in my professional activities in the near future. I am always happy to use the languages I know in a talk with a native speaker.

I play the guitar. I take part in a band and consider it a personal pleasure rather than a projects with great prospects. I just love music. :)