Sergey Gromozov - Резюме Business Analyst

UTORG (09/2022 – 04/2023) Remote UTORG is a fintech startup that creates tools for buying and managing crypto assets for customers from 175+ countries Business Analyst ● Described a user-friendly solution for off-ramp functionality which led to the launch of the assets withdrawal product within the scheduled deadlines ● Streamlined and optimized the existing on-ramp solution which brought additional functionality for customers and enabled partnership with 5 new B2B clients, increasing potential customer base by 35% ● Reviewed existing business processes and described event mapping & metrics structure which helped with incorporation of web and product analytics services allowing to implement data-driven approach Sberbank (04/2020 – 04/2022) Moscow, Russia Sberbank is the largest bank in Eastern Europe with $25b revenue and 106m+ clients Product Owner (04/2021 – 04/2022) ● Enabled real-time notification management for companies in the Sber group increasing supported applications number for Push- notifications templates from 2 to 10 by developing notifications platform and adapting customer path for external employees within planned deadlines ● Ensured migration of 95%+ Push/SMS templates to new service, enabling real-time notification text changes without platform release reducing workload for platform development team by 20% ● Migrated 2 internal services to the new platform in tight deadlines enabling shutdown of major legacy monolith service which contributed to 4 times cost reduction on maintenance Business Analyst (04/2020 – 04/2021) ● Reduced average integration time with the notification platform for bank product teams from 4 to 1 month by providing expert guidance to 200+ teams ● Reduced time-to-market for SMS/Push notifications for various bank products from 2 months to 2 weeks by reviewing communication and integration processes, creating comprehensive guides and conducting multiple internal meetups Lamoda (01/2019 – 04/2020) Moscow, Russia Top 1 fashion e-commerce platform in Russia Key Account Manager ● Increased B2B-channel in pick-up points profit by 40% YoY by launching new partners and developing relations with existing partners ● Optimized internal processes and led cross-functional projects for infrastructure development (e.g. launched single-window ticket system for communication decreasing complaints number by 17%) ● Decreased order delivery time for a major partner in pick-up points by 30% by leading and finishing an ERP integration project

Higher School of Economics (top 5 university in Russia) Moscow, Russia Master’s Degree, Digital Product Management (09/2021 – 06/2023) ● Completed 50+ in-depth customer interviews, developed conceptual prototypes for 3 products using design thinking methods Ural Federal University (top 10 university in Russia) Yekaterinburg, Russia Bachelor’s Degree, Applied Informatics (09/2014 – 06/2018)

Requirements elicitation | Product delivery | SQL | Python | API | Microservices | ChatGPT | Jira | Confluence | Agile | Miro | User research | User stories & JTBD | Customer interviews | Product roadmapping

Английский

● 4+ years of professional experience in Business analysis and Product management in banking/fintech and e-commerce
● Highly skilled in process optimization, finding bottlenecks in customer experience and identification of key focuses
● Strong communication and collaboration skills, conflict resolution skills, instrumental in managing stakeholders’ expectations, helicopter view, leadership, cross-functional coordination, facilitation, ownership