Anna Ivlieva - Резюме System analyst and Buusiness analyst

GENDALF Company (January 2014 — January 2021) Projects: 1. Implementation of a system to monitor the speed at which customer calls are answered (97% of customers get through to the company in the first 15 seconds) 2. Implementing a system of controlling the speed of first contact by the company with a client request (99% of clients are answered within 1 hour) 3. Ensuring the speed and quality of handling feedback from clients (91% of clients' complaints are closed within the set deadline; 93% of clients are satisfied with the handling of the situation and the solution provided) 4) Organisation of the system of collection and processing of telephone calls from clients during off-hours (the company did not lose more than 100,000 rubles) 5. Reorganisation of the company's document storage resource on the corporate portal AMGROUP AUTOMATIZATION (February 2021 — June 2021) Projects: 1. Analysis of the company's business processes, description and optimisation, implementation of the accounting system and automation of retail outlets 2. Collection and analysis of requirements for integration of amoCRM and 1C (in-house solution). 3. Analysis, description and optimisation of internal business processes and support of a knowledge base (Notion) YLab Development (September 2021 - January 2023, 1 year 4 months) Projects: 1. Development of AIS Labelling (drugs, dietary supplements) 2. Development a business process information storage and output service, as well as process status and requirements management 3. Systematisation of microservice development project documentation and top-level data flow design 4. Development of a Telegram chatbot (automation of HR processes for the company's needs) 5. Development of a series of workstations (Automated Workstation for Sale, Presale, Guarantee) 6. Developing a company's marketplace management system Severstal (February 2023 - July 2023, 6 months) Projects: NDA Self-employed (August 2023 - p.d.) Projects: In the area of voice technology, AI&ML Responsibilities: 1. creation and implementation of project documentation methodology; collection/analysis/documentation of requirements for software development; 2. description of software development in as is and to be models; 3. interface mockups; 4. description of architecture and components of the system under development; 5. decomposition/setting and control of development tasks; 6. description of data models; 7. testing of features; 8. regular communication with both business and development team; combination of +PM roles; 9. experience in hiring a systems analyst for a related project Main skills: Gather requirements; requirements management; processes analysis/optimisation/description (as is → to be models); specification development; tasks definition (business/design/front_back); systems analytics; RESTful; integrations; entity relation diagrams; API method descriptions; API testing; instructions development; training creation; top-level database schemas; Agile; Scrum Tools/Services: Jira, Confluence, Figma, PlantUML, Camunda Modeler, Miro, Notion, 1С:УТ, Битрикс24, amoCRM, МойСклад, MS Office, DB Designer, Postman, Draw.io, Google ecosystems (docs, sheets, diagrams etc)

Rostov State University of Railway Transport, Faculty of Automation, Telemechanics and Communication on Railway Transport, Higher, 2009

Gather requirements; requirements management; processes analysis/optimisation/description (as is → to be models); specification development; tasks definition (business/design/front_back); systems analytics; RESTful; integrations; entity relation diagrams; API method descriptions; API testing; instructions development; training creation; top-level database schemas; Agile; Scrum

Английский

Ministry of Economic Development of the Rostov region, Russia, "Flexible Management Technologies", 2020

English - B2