Madina Burtebayeva - Резюме Supply chain management

PROFESSIONAL EXPERIENCE International transport and logistics company “Nur Zhol Company” Astana, Kazakhstan | June 2022 - July 2024 Account Manager • Managed daily distribution operations, coordinated delivery schedules, and ensured first-class customer satisfaction • Surpassed planned expansion of transportation geography to over 5 countries, exceeding the projected growth for 2023 • Initiated additional services such as cargo insurance and customs services, resulting in an expanded service catalog and increased income, enabling comprehensive turnkey solutions delivery by 2023 • Devised a new southern route for transporting commercial goods from Southeast Asia to Kazakhstan • Monitored and analysed data to identify areas for improvement, resulting in a 10% reduction in delivery errors • Maintained accurate shipment status updates and communicated effectively with customers and carriers • Built a strong carrier network, resulting in a 20% increase in available capacity Department of Transportation and Road Transport Infrastructure Development of Astana city Internship Astana, Kazakhstan | March 2021 – June 2021 • Streamlined traffic flow on the city's roads, significantly reducing congestion during peak hours by 25%, leading to improved productivity for commuters • Conducted regular inspections to promptly identify damaged roads, coordinating with maintenance teams for efficient repair, ensuring safer and smoother journeys for motorists and enhancing overall road safety

The Chartered Institute of Logistics and Transport Astana, Kazakhstan | September 2022 – August 2023 Professional qualification in International Logistics and Transport The Chartered Institute of Logistics and Transport Astana, Kazakhstan | February 2023 Professional qualification in Customs and compliance of Eurasian Economic Union NCJSC “S.Seifullin Kazakh Agro Technical Research University “ Astana, Kazakhstan | September 2018 – June 2022 Bachelor in the field of services, The Organisation of Transportation, Movement and Transport Operation • Fully funded Kazakhstan Government Scholarship • GPA 3.75/4.00 • Thesis: Organization of multimodal transportation on the route Europe – Kazakhstan on the example of the company “Interlogmultimodal” LLP

ADDITIONAL SKILLS Professional Skills Project Management, Team Building, Strategic Planning, Supply Chain Optimization, Time Management Computer Skills Microsoft Office Suite, CRM system, 1C Languages Kazakh (Native), Russian (Native), English (Fluent), Turkish (Fluent), Chinese (basic)

Английский

ACHIEVEMENTS
The "Best Employee of 2023" award Astana, Kazakhstan | 2023
Winner of the 2023 Best Employee award with a monetary prize of $2500, selected from 150 employees of the Nur Zhol Company

Certificate of Appreciation Astana, Kazakhstan | 2023
Received a Certificate of Appreciation for professionalism in successful project delivery and cost savings at Nur Zhol Company

EXTRA-CURRICULAR & INTERESTS
Volunteer of social projects “Zhas Abay” and “Zere”, providing financial assistance and career guidance for children from low-income families