Освіта:
University of Economics and Finance KFU
Професійні та інші навички:
Key knowledge and skills:
* Over 10 years of experience in the field of development and personnel management.
* Preparation, approval and implementation of a strategic plan and development.
* Building a strong team at all levels of the business.
* Development of a retail and corporate network from scratch.
* Search, real estate appraisal, marketing research, assessment of planned profitability. Interaction with the company's specialized services at all stages of the project.
* Sales management, fulfillment of sales plans, ensuring high customer service.
* Development of corrective measures in case of deviation from the established planned indicators.
* Recruitment of personnel;
* Personnel assessment;
* Personnel training;
* Personnel motivation;
* Analysis, standardization and regulation of processes.
* Closing vacancies: sales manager, ROP, accountant, chief accountant, bank employees, lawyer, recruiter, mechanics, electricians diagnosticians, storekeeper, dispatcher, logistician, driver, mechanic.
Додатково:
Achievements:
While working at AK BARS BANK, I ensured the successful
Corporate Client Sales and Support Unit
1. Full sales cycle management
2. Supervision of sales and customer service in terms of RCO for legal entities throughout the Russian Federation
3. Area of responsibility:
- fulfillment of the sales plan for RCO of bank branches
- Implementation of the KRE for the quality of service
Branch network development unit:
1. Reformatted offices - 28.5%, including an increase in GMO by 6 points, an increase in volume indicators per point by an average of 20% per year
2. Optimized offices (consolidation, closure of ineffective offices) -15% of the network
3. A payback model for offices was built and the payback periods are from 1.5 to 2.5 years
4. The terms of the process of reformatting sales offices were reduced - on average 4.5 months, of which 60-90 days Construction and installation work, depending on the office format
5. Innovation Award. Best Office.
6. Increasing network efficiency
7. Increasing employee productivity
8. Increasing the efficiency of attracting clients
9. Implementing employee work standards and sales tools
10. Reducing back-end functions in the office channel
11. Developing tools for forming a client base and working with incoming flows
12. Evaluating employee performance
