Освіта:
National University of Physical Education and Sports of Ukraine
Професійні та інші навички:
•Excellent customer service skills, with a focus on guest satisfaction, • Beverage preparation and serving, • Latte art design skills, • Espresso machine operation expertise, • Menu knowledge and presentation, • High-volume order management, • Cash register operation proficiency, • Inventory and stock monitoring, • Customer relationship-building expertise, • Table setting and maintenance, • Complaint handling and resolution, • High Energy and Stamina, • Efficient Multitasking, • Upselling and Cross-Selling, • Cleaning and Sanitizing, • Conflict and Complaint Resolution, • Ability to remain calm under pressure, • Safe Food Handling, • Flexible schedule
Додатково:
Greeted customers with a friendly attitude and took detailed orders to ensure personalized service.
• Prepared and served hot or cold beverages, including teas and espresso-based drinks, using an espresso machine, French press, drip coffee, pour-over, Moka pot, single brew, and cold brew coffee preparation methods.
• Demonstrated expertise in latte art and used the art machine.
• Complete up to 100+ beverage orders daily to the exacting standards of coffee house recipes, delivering consistent quality and optimal customer satisfaction.
• Built strong customer relationships by remembering regulars' preferences and providing exceptional service.
• Managed inventory, keeping accurate records of products and supplies while ensuring the freshness of ingredients by monitoring expiration dates.
• Operated cash registers to process customer payments.
• Collaborated with team members to manage high-volume rush hours while maintaining a calm and professional demeanor.
