Освіта:
National University of Physical Education and Sports of Ukraine
Професійні та інші навички:
•Excellent customer service skills, with a focus on guest satisfaction
• Beverage preparation and serving
• Latte art design skills
• Espresso machine operation expertise
• Menu knowledge and presentation
• High-volume order management
• Cash register operation proficiency
• Inventory and stock monitoring
• Customer relationship-building expertise
• Table setting and maintenance
• Complaint handling and resolution
• High Energy and Stamina
• Efficient Multitasking
• Upselling and Cross-Selling
• Cleaning and Sanitizing
• Conflict and Complaint Resolution
• Ability to remain calm under pressure
• Safe Food Handling
• Flexible schedule
Додатково:
Greeted customers with a friendly attitude and took detailed orders to ensure personalized service.
• Prepared and served hot or cold beverages, including teas and espresso-based drinks, using an espresso machine, French press, drip coffee, pour-over, Moka pot, single brew, and cold brew coffee preparation methods.
• Demonstrated expertise in latte art and used the art machine.
• Complete up to 100+ beverage orders daily to the exacting standards of coffee house recipes, delivering consistent quality and optimal customer satisfaction.
• Built strong customer relationships by remembering regulars' preferences and providing exceptional service.
• Managed inventory, keeping accurate records of products and supplies while ensuring the freshness of ingredients by monitoring expiration dates.
• Operated cash registers to process customer payments.
• Collaborated with team members to manage high-volume rush hours while maintaining a calm and professional demeanor.
