Досвід роботи:
Customer Support Agent | RBK Money
Period: 2014–2017
Main Responsibilities:
Providing technical and advisory support to users of the payment system.
Resolving issues with transactions, handling customer queries through various communication channels (phone, email, chat).
Assisting clients with registration and account management.
Educating users on security and functionality features.
Managing returns, claims, and disputes.
Participating in system updates, assisting in testing new features.
Tattoo Artist
Period: 2017–2022
Main Responsibilities:
Creating custom tattoo designs based on clients' requests.
Executing tattoos using various techniques and styles on different body areas.
Ensuring hygiene and safety standards during procedures.
Creating a comfortable and trusting atmosphere for clients, providing aftercare guidance.
Advising clients on preparation for sessions and post-session care.
Ensuring quality control of the final work, continually improving skills.
Tattoo Studio Manager
Period: 2022–2025
Main Responsibilities:
Managing and coordinating tattoo studio operations: organizing schedules and workflows.
Hiring and training staff, ensuring high levels of customer service.
Managing supplier relationships, inventory control, and procurement.
Developing marketing strategies to attract new clients.
Maintaining financial records and budget management.
Client retention and feedback management.
Organizing events, competitions, and exhibitions for studio promotion.
Освіта:
Private School NОU СОШ "Planeta"
Period: 2002–2013, Moscow
Secondary education
State University of Management
Period: 2013–2016, Moscow
Did not complete the course (expelled after third year)
Folkuniversitetet
Period: 2023–2025, Tallinn
Estonian Language Studies
Професійні та інші навички:
Languages:
Russian – native
English – C1 level
Estonian – B1 level
Professional Skills:
Experience in customer support (technical support, dispute resolution).
Advanced PC user (Windows, office programs, online services).
Ability to manage large amounts of information and multitask.
Excellent communication and interpersonal skills.
Responsibility, attention to detail, and teamwork.
Results-oriented and problem-solving approach.
Personal Qualities:
Responsible and committed to stability and reliability.
Eagerness to improve personal and professional skills.
Ability to work with clients and in a team.
Flexibility and openness to new challenges.
Володіння мовами:
Английский
Додатково:
Interests and Hobbies:
Sports (actively involved in sports since childhood, professionally until 17).
Computer games – view them as another form of art, appreciating the creative work and the ideas expressed by game creators.
Motivation: My goal is to find stable work where I can perform my duties at a high level, ensuring that my employer is satisfied and does not want to lose me. I value earning stability and always strive to bring value to my team.
