Viktoriia Donda - Резюме Customer Support manager, Sales Manager

Dynamic Support Manager with a strong background in customer service, team coordination, and operational process optimization. Skilled in resolving client issues, improving workflows, and providing high-level support through CRM systems, Excel/Google Sheets, and clear communication. Known for reliability, problem-solving, and building positive relationships with clients and teams.

Sumy State Pedagogical UniversityPedagogy, Psychology, Biology, Chemistry

SKILLS Customer Support & Communication CRM & Document Management Team Training & Coordination Operational Reporting Project and Sales Management Excel & Google Sheets Time Management Critical Thinking

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WORK EXPERIENCE

Support ManagerLilisoniya, Paphos, Cyprus — 2019–2025

Led a team of 10+ members in support and operations.

Ensured high team performance through coaching and structured training.

Managed escalated issues to maintain efficiency and customer satisfaction.

Used CRM systems to manage interactions and streamline processes.

Created reports using Excel and Google Sheets.

Drafted and maintained professional internal and external communication.

Onboarded and trained new employees.

Scheduled staff and managed resources.

Resolved technical issues via email and live chat.

Marketing Manager & Sales SpecialistMillenium Concept, Kyiv, Ukraine — 2010–2019

Achieved sales targets in premium bathroom and tile products.

Provided design consultations and processed precise customer orders.

Recommended tailored solutions and additional features.

Drafted specifications for tiles, fixtures, and furniture.

Managed ledgers, resolved discrepancies, and tracked finances.

Conducted end-of-day sales analysis to identify trends and improve performance.

LANGUAGES

English: Intermediate

Ukrainian: Fluent

Russian: Fluent