Hotel, restaurant manager. Development manager
Топ-менеджмент - Директор
Досвід роботи:
Hotel, Restaurant Manager / Development Manager (hotel, restaurant, bar, food court, conference services, SPA center, fitness club, boutique - clothing and accessories, recreation infrastructure, laundry, car wash): experience in tourism, hotel and restaurant business. Consulting hotel and restaurant projects from the construction and renovation stage to opening, support after opening. Operational management, certification of hotels, crisis management, sales and marketing skills, organizing business events, travel management, staff training, conclusion of management / franchising agreements with independent hotels.
General Director of building company: managing of a company (reconstruction of objects of living and nonliving fund), preparation of documents; work with government bodies and executive power.
Business contacts in Russia, Ukraine, Kazakhstan, Georgia, Armenia, Uzbekistan, Hungary, Turkey, China, USA.
Образование:
1). Interregional Academy of Personnel Management. Kiev, Ukraine. Economics and Business Administration. Bachelor of Economics and Business Administration
2). I have a personal invitation from the recruitment manager (MBA) to study at one of the best hospitality education institution in the world, the Ecole hôtelière de Lausanne hotel management school (Lausanne, Switzerland) - will start a.s.a.p.
Професійні та інші навички:
Responsibilities:
- planning of the hotel premises by zones and services, providing recommendations for limiting the access of staff to guest areas;
- coordination and control of the implementation of design solutions for the hotel zones;
- drawing up a protocol of inconsistencies and identifying ways to eliminate deficiencies in order to match a certain category of hotel. Control of the implementation of works on the preparation of the hotel for certification and category confirmation;
- preparation of documentation for obtaining permission to open a hotel;
- organization and control of the logistics of the hotel and restaurant, drafting a supply plan. Work with providers.
- financial activity of the hotel, budgeting, accounting;
- rooms categories, configuration for software. Drawing up cards of a complete set of rooms;
- development of the list of printing products, specifications of printing products in accordance with the requirements of the relevant category;
- staff recruitment. Structural units and positions for each unit. Conducting interviews with applicants for various vacancies;
- description of the basic and additional services of the hotel;
- coordination of actions and control of work in the direction of "Sales and e-commerce" (coordination of categories and published prices, tariff matrix, standard forms of the contract for the implementation of hotel services, etc.);
- development and implementation of documentation: draft collective agreement, staff regulations, internal labor regulations, admission and placement rules, service standards, job descriptions;
- crisis management: the development of a set of measures to optimize the work of the hotel in order to increase profits and reduce operating costs;
- research on the method of Hotel Mystery Guest: conducting a hidden audit of the hotel in order to identify and eliminate shortcomings.
Додатково:
I can work independently. The analytical thinker. Excellent communication skill. I am goal oriented, reliable, energetic, motivated, and responsible. I have got a talent to learn fast and with interest.
Recommendations available upon request.