Досвід роботи:
Work period: August 2023 - present (2 years 1 month) Position: Back-office Technical Support Specialist Responsibilities:
- Processing and resolving customer inquiries
- Performing real-time monitoring of product services and responding to incidents
- Finding the root causes of the problem and resolving it
- Ability to use Forge, Sage, Postman, and Jira programs
- Ability to work with basic SQL
Освіта:
Novosibirsk State Pedagogical University
Faculty: Foreign Languages
Професійні та інші навички:
- Negotiating with clients.
- Documentation and reporting skills.
- Basic computer programs and tools.
- Ability to work with a large amount of information and documentation.
- Working according to requirements and instructions.
Володіння мовами:
Английский
Додатково:
PERSONAL QUALITIES
- I take my assignments responsibly.
- I stay calm in conflict situations.
- I easily get along with people.
- I respect other people's opinions.
- I pay attention to details. - I am patient.
