Marharyta Khachoian - Резюме Business Assistant

Personal assistant to CEO | VillaCarte Group| Phuket Full executive support: daily planning, calendar management, priority management; Preparation for meetings, follow-up, and monitoring of agreements, monitoring of deadlines; Preparation of presentations for projects, working with information: compiling tables and documents, structuring data, conducting research; Interaction with contractors, submission of payment requests; Travel support. Personal and business trips; Coordination of personal driver; Working with the executive's personal brand and media project (YouTube, Instagram, Telegram): content analysis, content creation, text editing, and organisation of filming. Co-creating a new brand image of the flagship product Generate campaign ideas Full executive support: daily planning, calendar management, priority management; Preparation for meetings, follow-up, and monitoring of agreements; Preparation of presentations for projects, working with information: compiling tables and documents, structuring data; Compile agendas, briefing materials, and supporting documents for meetings Executive Assistant to CEO (International Business & Ops)| Perun Group Ukraine Drive business internationalization efforts through strategic planning and execution Managed end-to-end international logistics operations, import/export procedures and negotiated contracts, achieving 15% cost reduction Coordinated complex international business travel Troubleshooting. Establishing and maintaining relationships with business partners. Providing organizational support, including preparation of reports, presentations, documents. Coordinated complex international business travel and events with 100% satisfaction rate. Troubleshooting. Establishing and maintaining relationships with business partners. Hiring new team members Deputy Team Lead of Customer Service in Poland region | Novakid Inc Analyzed customer journey data and identified causes of churn deviations Workflow optimization & coaching of 8 reps → team KPI +28%; Launched FAQ-chatbot to cut repetitive tickets. Conducted research on customer behavior patterns and delivered optimization recommendations Led project implementation and workflow optimization for the customer service department Conducted weekly team coaching sessions and performance reviews Prevented a backlog of 200+ cases due to simultaneous server crashes through hr and crisis management → retained the loyalty of affected customers → KPIs remained unaffected, and in individual cases improved. Raised 3 newcomers to the Middle positions

Bachelor's degree Warsaw School of Economics "International Business, Finance and Governance"

Customer Psychology & Behavioral Analysis Strategic Business Development International Market Analysis Project & Team Leadership Data-Driven Decision Making Cross-Cultural Communication KPI Monitoring & Optimization Business Process Design Contract Development & Negotiation Social Media Marketing & UTM Tracking CRM Systems & Customer Journey Mapping Leadership & Interpersonal: Emotional Intelligence Change Management Team Coaching & Development Stakeholder Relationship Building Crisis Management Strategic Problem-Solving Slack Microsoft office Canva

Английский Польский

Over the course of six years, I have learned to turn chaos into order and find solutions where there seem to be none. I have worked with luxury cosmetics, real estate, and online education—and everywhere, the main thing was the same: understanding what people really need. I know how to lead teams so that everyone is passionate about a common idea, rather than just working for the hours. I speak four languages because I spent half of my career helping to build international businesses. My principle is: if something seems impossible, it just means you haven't found the right approach yet.