Anna Zueva - Резюме Interpreter/Administrator/Coordinator

March 2017 — Now Project work ( Interpreter/Administrator/Coordinator) Effective communication with foreign partners; prompt problem-solving; completing projects with success and positive reviews from foreign partners Key projects: *February - September 2025 (Togliatti, Russia) - administrator for legal department in a car tyres centre - Maintaining business communication with companies, clients and partners; - Contract preparation: controlling and review contracts, preparing additional agreements; - Preparing and sending pre-arbitration notices, claims for clients and following up. * October - November 2024 (Moscow, Russia) — check-in administrator for Russian and foreign tourists - Translation, documents signing and communication with tourists; - Participating in the entire check-in process. * October 2024 (Moscow, Russia) — coordinator in the Second Fashion Summit BRICS+ and the Third Moscow Fashion Week - Support to participants and delegates, interpreting and translation (English) , delegate-management, meeting/ seeing off at Moscow airports. * May 2024 (St. Petersburg, Russia) — administrator at Vodohod (Vodohod.com) - Check-in/ check-out for tourists; supporting them with all the necessary information while their stay onboard. * April 2022 — July 2022 (Rome, Italy) — translator for documentary films director Federico Schiavi, documentary film “Blind Pit” - Translation from Russian to Italian and creating subtitles for the film using DaVinci Resolve and Adobe Premiere Pro (100+ hours). * March 2021 - March 2022 (Togliatti, Russia) -technical interpreter for a plant producing front doors - Personal support to foreign specialists on and out the site; - Technical Russian-Italian Italian-Russian interpreting upon assembling, installation and maintenance of the equipment by the Italian specialists of Gasparini S.p.A, Iron S.p.A, LEAS S.p.A.; - Participating in the training process by Italian personnel; * January 2021 (Moscow, Russia) — interpreter for documentary films director Federico Schiavi, documentary film “Blind Pit”. - Organizing appointments with and for protagonists; - Obtaining necessary permissions for filming, archive work; - Translating into Italian part of the film with the Russian speaking protagonists (film trailer). * March 2017 (Moscow, Russia) - interpreter to documentary films director Federico Schiavi, documentary film “Born as communist”. - Organizing appointments with protagonists; - Obtaining necessary permissions for filming, archive work; Dec 2017 — March 2020 Onboard experience Costa Crociere S.p.A (Cruise company) Genoa, Italy Head of Crew Office (Crew Purser Cashier/3rd Officer) on board - Managing and prompt solving of all crew requests; - Providing excellent service for crew as well as for guests; - Managing all financial matters related to crew members; - Communicating to shore-side HR office finance related claims and providing relevant follow-up. Leading a team of 3-4, while working for 1100 multinational crew. Key results: * Helped in organization and participated in face to face crew and passengers immigration controls (4500+ multinational persons), ensuring its comfort and efficiency. * Passed successfully various financial audits by keeping the documentation organized and following company procedures. * Made presentations and trainings for crew for new salary card system, increasing their awareness of the matter. * Provided personal support to each crew member in order to help them to understand the best way of using card. May 2017 — Oct 2017 Costa Crociere S.p.A (Cruise company) Genoa, Italy Travelling Crew Purser Cashier, 3rd Officer on board Implementing brand new payroll card system on all the fleet ships by travelling from one ship to another with two colleagues, presenting it to crew, explaining Company decision and need to use only digital payment system, distributing and registering cards. Results: * Introduced new payroll card, its functions and advantages to 15000+ crew members on 10 ships; * Held presentations to small groups of crew as well as big up to 500 persons; * Giving personal support to each crew member in order to help them to understand the best way of using card; * In collaboration with American managers from Atlanta office and Italian from Genoa, giving suggestions for improvement of the new card system (internet site, mobile app to be more userfriendly and meet all the needs of crew as well as ways of sending money). June 2014 — April 2015 General Motors AVTOVAZ (Car plant) Togliatti, Russia Land-based Foreign personnel specialist - Interaction with foreign specialists and personnel; - Control and registration of their working documents in compliance with Russian law; - Personal support, solving administrative and organizational matters, necessary translations; - Interaction with Pension Fund, Federal Migration Service, Social Insurance Fund, Military Office. Results: * Passed successfully annual control (Military Office, Federal Migration Service). * Participated in implementing the updates of SAP. August 2009 — May 2013 Costa Crociere S.p.A. (Cruise company) Genoa, Italy Crew Purser/Crew Purser Cashier, 3rd Officer on board - Providing excellent service for crew as well as for guests; - Managing all financial matters related to crew members; - Preparing and conducting ships clearance for all crew and guests in accordance with advised port requirements and policies; - Systemize and archive all the crew documents: passports, contracts, certificates and requests; - Providing full administrative support to 1000+ crew members; - Liaise with Trainer Officer / HR Director on board to ensure good relations are maintained and information is shared between all on board. Results: * Managed big crew turnovers (up to 200 crew per week). * Participated in implementing new computer data base on board for crew. * Developed a new crew embarkation form Implementing a new salary payment method, changing from cash to credit card system. * Participating in testing and introducing a new bonus calculation computer program on board. October 2008 — August 2009 Costa Crociere S.p.A. (Cruise company) Genoa, Italy Receptionist/Financial Operator on board - Providing excellent service for crew as well as for guests; - Managing guest's cash payments, credit card registrations, settling their final bill payments and resolving payment related issues promptly. Results: * Handled up to 80 000 euro cash + other currencies daily. * Trained two new cashless operators. * Was responsible for currency exchange office for guests as well as controlling exchange float for other 12 receptionists. *Performed Night Auditor responsibilities including counts and big weekly counts of the casino, launching final bills closure and print for disembarking guests, controlling the rolling of credit cards and eventually sending notes to guests with card problems. * Helped Administrative Director with accounting files, passenger data entry. March 2007 — October 2008 Starboard Cruise Services for Costa Crociere S.p.A. (Cruise company) Genoa, Italy Sales Attendant on board - Providing excellent service for guests; - Direct sales of luxury goods, perfumes, watches, clothing; - Receiving merchandise and controlling it upon delivery; - Preparing and decorating showcases; - Conducting inventories; Was responsible for Logo Shop (clothing and souvenirs).

Togliatti Academy of Management ( Business management)

Conducting presentations Organizational skills Search for information on the Internet Working with documents Interpersonal communication skills Precision and attention to detail Written translation Sequential translation Editing texts in a foreign language Interpretation services Technical translation Business correspondence Business communication Presentation skills Documentary support Business ethics Conducting correspondence in a foreign language Preparation of presentations

Английский Итальянский

Key competencies:
Knowledge of international business processes, experience in interacting and negotiating with partners from different countries.
Participation in international projects: correspondence, meetings, coordination of tasks and decision-making in a multicultural environment.
Developed intercultural communication skills: respect for cultural differences, adaptability, effective interaction with multinational teams.
Fluency in foreign languages; experience in consistent translation, both oral and written.
The ability to find compromises, negotiate with different parties, and resolve conflicts constructively.
Ability to work in a team, communicate and negotiate effectively, consider the difference between cultures and languages.
The ability to adapt quickly to changing conditions, new tasks and requirements.
Skills in analyzing and solving complex problems, result orientation, meeting deadlines, and a creative approach to finding solutions.
Effective planning of personal and team time, prioritization and control of deadlines.
Proficiency in MS Word, MS Excel, MS PowerPoint; also work with SAP, DaVinci Resolve and Adobe Premiere pro.
Interest in international cooperation and work in a multicultural environment.