Константин Алышев - Резюме Менеджер медицинского туризма / Менаџер медицинског туризма /

European Medical Center (EMC) | Moscow Senior Medical Tourism Manager | February 2024 — Present • Partner Network Development: Establishing and maintaining relationships with strategic partners in the MENA, CIS, Europe, and North America regions. • Process Management: Developing and implementing from scratch business processes for receiving and supporting international patients. • Sales and KPIs: Consistently achieving and exceeding sales plans for international tourism. • Cross-Departmental Collaboration: Coordinating with medical staff, the legal department, and the finance department to ensure a seamless customer journey. • Representative Activities: Participation in key international forums: • World Health Expo 2026 (Dubai) — working at the stand, negotiating, organizing presentations at conferences, attracting new partners. • GlobalMed KZ 2025 – presentation of the clinic’s services on the Kazakhstan market, work at the stand, negotiations, attracting new partners.

Bachelor of Arts in Linguistics, Department of Foreign Languages ​​and Business Communication, Vladimir State University.

During my two years at EMC, I built a sustainable international partnership system covering the Gulf, CIS, North American, and European markets. I have an expert understanding of cultural nuances and cross-cultural communication, and through participation in international exhibitions, I attracted five new strategic partners and over 30 active partners. A significant role lies in business process architecture. I successfully synchronized the work of the client, contracting, accounting, and partner departments, fully automating interactions through CRM. This allowed me to: • Optimize the team's workload, freeing up 24 working hours per week. • Reduce the customer waiting time (SLA) from 2-3 weeks to 1-2 days. In sales, I adhere to a predictive analysis strategy: I consider market trends, the geopolitical situation, and product lifecycles. This approach ensures consistent KPI achievement with quarterly performance growth of 14-17%. I have the ability to flexibly switch between areas without losing the loyalty of existing partners.

Английский

During my two years at EMC, I built a robust international partnership system spanning the Gulf (GCC), CIS, North America, and European markets. Thanks to my expert knowledge of cultural nuances and cross-cultural communication, I attracted five new strategic partners and over 30 active partners following participation in international exhibitions.
My core expertise lies in business process architecture. I successfully synchronized the work of the contracting, accounting, and partner departments, fully automating interactions through CRM. This allowed me to:
• Optimize the team's workload, freeing up 24 working hours per week.
• Reduce customer wait time (SLA) from 2-3 weeks to 1-2 days.
In sales, I adhere to a predictive analysis strategy: I consider market trends, the geopolitical situation, and product lifecycles. This approach ensures consistent KPI achievement with quarterly performance growth of 14-17%. I have the ability to flexibly switch between areas without losing the loyalty of existing partners.